Gage went above and beyond today to make sure I was happy with my vehicle and the service that was provided!!!
There seemed to be a clear positive change of attitude in the service department. Employees were smiling and happy. It was very nice environment to be in today.
Nice job was ready to go when he said. Thanks Tyler G.
I wanted Valvoline oil which you don’t have but would gladly charge more to include it.
Tyler greeted me like I was a valued customer. The work with him just improved from that point. The courtesy van was great the driver terrific. Aside from that, it was all good!
Service was fine. The only problem was they didn't wash the car. :(
Why would Toyota **** Hannah sale a tundra TRD with a 11000 lb. tow rating with a 4ply tires? I had a flat pulling about 6000lbs and did not have an accident, if I did have an accident you’d be hearing from my attorney. No your service department did not make it right. They tried to sell me the exact same tire for $250, that’s crazy. I went to t&t tires and I got the correct tires for the truck. Spent 45000 and get passenger tires. Once you guys sell a vehicle just like all dealers the service department could care less. T&T said there is a reason they get business from you guys. I spent 1000 dollars today to make my truck safe so I don’t have an accident and possibly kill one of my family members or myself. I’m really disappointed in the salesman that sold me the truck since I told him that I would be hauling livestock and did not mention the tires were only 4 ply. He did mention that I would need airbags which I did.
When you make an appointment you should have priority on needed service. My appointment was at 10AM, I was there on time, my car sat for 1 hr 15 minutes before it went in for service. It took 35 minutes or service and was returned to me at 1150, not washed and no paperwork. We told that it would take 10 minutes to get paperwork completed, so he delivered it without paperwork as expedited. Sericetakes a team and not sure this team works together with a goal of customer satisfaction. Only blame.
All the staff was extremely helpful and in good spirits even on the extremely hot, busy Saturday! I was very impressed with the service. Thank you!
Crissy is the best... Great service and smile.
Very friendly and efficient
Tyler was amazing!! I was in and out so fast. He was friendly, down to earth and very welcoming$!
Did a fine job just wish car wash was working
Tyler kept me informed on the progress of the car throughout the appointment.
Thank you Tyler for being patient with me & doing what you said you were going to do.
Caleb was very professional and courteous..it makes it a great experience when people make everything go so flawless...thanks Caleb hope to do all my business with you...
BE SURE TO HAVE YOUR STAFF RETURN MESSAGES/PHONE CALLS!
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