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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1763 reviews 63%
4 star 541 reviews 19%
3 star 85 reviews 3%
2 star 204 reviews 7%
1 star 203 reviews 7%
Review Us
BRIAN N.
4 out of 5
10/4/2017
Scott went above and beyond to resolve an issue I had with my recently purchased Tacoma. Job well done to satisfy his customer!!
Amanda V.
5 out of 5
10/4/2017
Very courteous and professional
Tammi E.
5 out of 5
10/4/2017
Scott is my favorite service advisor. He always listens and is extremely nice.
Susan B.
1 out of 5
10/3/2017
Almost two hours for an oil change with an appointment.
MARIE M.
5 out of 5
10/3/2017
Keeley provided excellent service. She is warm and knowledgeable. Quite an asset for you.
Erin W.
5 out of 5
10/3/2017
Very courteous
Patrick M.
4 out of 5
10/2/2017
Seems to be on the ball.Do need to have all emails sent to Thanks,Pat M.
Christina F.
5 out of 5
10/2/2017
Great service center!
Julie S.
5 out of 5
10/2/2017
I have always had great service from the Kelso **** Hannah staff.
CHELSEA T.
5 out of 5
10/2/2017
Thank you for all your help **** Hannah Kelso team!
Nathan E.
5 out of 5
10/1/2017
Got the work done faster than expected. Staff was very courteous.
KRISTIN C.
1 out of 5
9/30/2017
I got to the dealership right around 9:00am on Thursday. When I got there, I asked how long he thought it may take. He said approximately 1 hour and 45 minutes. I asked if I had an apt how long it would take and he said 1 hour and 15 to one and a half hours. I figured by the time I left and came back, what was an additional 15-30 minutes, so I chose to wait. At 11:09 or so, the guy who checked me in came to apologize and tell me he thought I got a ride somewhere (from them). I had been there for over 2 hours and they weren't even close to starting on my car for an oil change. I will not be back.
Yeni W.
5 out of 5
9/30/2017
Thank you! Crissy did an amazing job helping me get everything that my car needed done.
Shawn V.
5 out of 5
9/29/2017
Scott did a great job in the situation He was put in from previous experience I as the customer had. I will be returning to **** Hannah for service. Dobto his service and Toyota sticking by there product I still a Toyota customer. thank You Scott. Shawn V
Janel G.
2 out of 5
9/29/2017
Usually I get a list of recommendations for my car and this visit I didn't get list. I.e. What is recommended for the miles my car has.
Patricia S.
5 out of 5
9/29/2017
Tyler extended respect, courtesy, and great customer care of which your dealership would be proud of, especially so when this was my first visit to your dealership. Another thing to note was Tyler's comfortable demeanor; no high pressure phoniness, but a calm sincerity.
Whittney A.
5 out of 5
9/29/2017
Service was great.
Allen B.
5 out of 5
9/29/2017
Done quickly and professionally.
Derek C.
4 out of 5
9/29/2017
The wash was marginal.
VANCE P.
5 out of 5
9/29/2017
It was quick and easy and I had a great experience I appreciate it thank you

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