Great service.
Brandy does an excellent job.
Sabrina and her team are always amazing! I look forward to seeing them again.
Ken was outstanding and I can’t remember the name of the lady who greeted me she is retiring tomorrow and she was so welcoming.
Ken was a true gentleman and my car had been washed. Love that!
Keep up the 10+ service.
I was fine with Chad, he had to leave for the day and was not the one who actually serviced my car. What I was not fine with was the report that was sent to me with very little detail and the inability to reach a real person to talk to about it. It resulted in my car not being ready that day and wasting my time being on hold and dealing with a very ineffective automated phone system. I drive a long way to come to this acura. I used to have Will Walin as my technition. When he took the car, I would always get a call or text with exactly why the report said what it did and how to reach him should I have questions. I never had to deal with the inconviencience of trying to reach someone to have a report explained to me. When chad is gone, I expect the same kind of service I would recieve if he was not here. It does not seem like you have enough staff to deal with the volume of work being done. If I have another experience like this, I will switch to the acura in Beaverton as it is much closer to me.
Chad provided excellent service, job well done.
HE went above and beyond to help.
Brandy was very helpful - answering our many questions!
easy to work with, prompt email communication, super nice
I live in Salem. In 2014 I knew I wanted to buy an Accra MDX. I looked online And did a lot of research. I knew that I would hold it’s value and be a good car for me.Of course I first went to Salem to Acura/Mercedes dealership and was very disappointed in their customer service. I then tried Acura of Portland. I had a much better experience there. I left there and headed up to **** Hannah Acura. I had an amazing experience there and bought my 2015 Acura MDX! Sandy was amazing and I love my MDX so much. I continued to get service up there until I got diagnosed with cancer. Sandy was amazing and I love my MDX so much. I continued to get service up there until I got diagnosed with cancer. I went to Salem Acura to get service being it was so much closer to home. The service I got there was very disappointing. I will continue to drive to Portland to **** Hannah Acura there sales and service is always A plus! Brandy was amazing. Professional and very efficient!
Awesome service! Thank you
James provided excellent customer service. I am the Director of Customer Service for over 192,000 customers and I would hire James on the spot. 5 stars all of the way and I am not an easy grader. Thank you James!
Good customer services. Thanks!
I was not happy with my experience and hope that what I want fix with my leather seats will be fixed as it should be.
It’s only been under a year since it’s been replaced so it needs to be fix ASAP.
This is the first time that I haven’t been satisfied since purchasing my TLX 3 years ago. I decided on **** Hannah rather than the other Acura dealer in the area. I arrived around 1 pm and had to wait two hours to find out that I needed a new battery. However, I was also informed that the battery was on back order which I was baffled by. At one point it was suggested that I go to the othe Acura dealership to get the battery. By the time someone when to get the battery I had wasted half of a day and was unable to work. It wasn’t until much later that I was able to get a loaner vehicle. I am definitely disappointed with this experience.
Caleb provided excellent service, with friendliness and professionalism.
Was told a rental car was not covered for warranty work and would be $35 a day through Enterprise. After requesting for a manager, Chad said he was going to provide a rental car.
She was very good, u all work as a team and that makes for a good work environment very classy to know i am a client and not a consumer...they're not phonyand that makes me feel at easy working with them
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