Felt like service department thought they were doing us a favor by fixing the battery. The reality is that we have had the car for three months and shouldn’t be having this issue. Also, not impressed with the fact that we had to call back to get a loaner car as they tried to put us on a shuttle initially. The service folks also neglected to set time before we picked car up from a battery replacement. Also, with any other brand of vehicle (Lincoln, Lexus, BMW and Ford) that we have had serviced they have always washed and vacuumed the vehicle during service visits. Last I feel it’s in bad taste to provide a loaner that is less of a vehicle than the car brought in to be worked on.
The Volkswagen service department is the best. They are so easy to work with.
Ryan is a great representative of your dealership,always trusting and caring with sincerity. Thank you Ryan
Very personable and professional.
The work done gave me confidence that my automobile is in good working order and road worthy until my next servicing. I appreciate having been given information about the next items that should be addressed. I will most definitely have those items serviced on my next visit.
Ryan is very nice and helpful, thanks.
Gary was polite and very helpful
Appreciate your suggestions on how to resolve this issue. Reply could have been more timely
Has a great experience. Ryan and Abby made sure the whole process was fast and easy.
Ryan is super awesome! He's so nice and very attentive!
Gary is very personable friendly knowledgeable and I would ask for him again in the future.
As always, great service!
The staff was excellent and I really appreciate all they did to take care of me. Unfortunately the new part didn't totally solve the boise issue.
Gary exceeds expectations every single visit. His thoroughness and friendly nature make coming back to **** Hannah VW an easy choice.
I am happy. Thank you for excellent customer service!
Pablo continues to provided superior customer service and product knowledge on all of our maintenance needs. He has earned our highest level of trust.
Thank you Pablo! - Robert and Lisa S
Gary P. is always friendly and professional every time I'm in for service! I really enjoy working with him. The service performed on my vehicle is prompt and accurate.
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