I took my Honda Element in to your service yesterday, I've only owned the car for about a month. I had asked to have the wiper blades replaced, and there was a dash light on that I thought was associated with the airbags needed to be recalled. When I picked my car up we did not discuss the findings that the technician found. And I was told I would be getting a phone call about an estimate for having air condition installed into my car. The wiper blades were not replaced, I understand that you guys were very busy yesterday. But just now I got the paperwork out of my car and found some very interesting findings from the technician that should have been discussed before releasing the car to me. Not very happy had I known the car needed these things I would have chosen to leave it with you and had them fixed. It has been a few years since I've brought our 2013 Tundra and for a service to you guys, we typically used Toyota up in Longview. But I remember going over all of the recommendations from the technician. I thought maybe this had changed. Another issue that I have a some of the recommendations are things I just had done at a mechanic's a few weeks ago. So I don't know if they legit need to be done if it was just a glance or going off of the age of the car cuz this could be a serious issue. The lady who helped me was very nice I did appreciate that and my car was taken care of in a timely manner but I'm not very happy to find this information a day later. Sincerely Pamela Lee
The appointment was on time and a technician confirmed the issue, the parts were replaced and transportation to and from the shop was provided. Job well done.
Service issues are not about problems,but solutions.
Jerry, Frank, and the guys did a great job of getting me on the road. It's nice to know you have folks in your corner.
Leslie is amazing and so helpful. We are happy with our service, however we discovered after picking it up they forgot to latch the hood so had to stop on freeway to do it. Please remind service techs to be sure hood is shut. Thank you
Chuck is the best , wouldn’t want to work with anyone else he is so patient and truly cares about Honda and his customers satisfaction, he deserves Employee of the year award hands down , looking forward to working with him in the future !!????
She is very helpful and professional!!!
Service was done in a timely manner
Allie was very though explaining the results of the service.
Che was friendly and helpful. He answered all of my questions and was diligent in making the cost of my service as affordable as possible. Making me feel comfortable to return knowing that he will provide me with great service with affordability in mind.
Thank you
Tracy W
Great Service from Chris! Jimmy! & Jerry. Thank you for time & hard work to get my car back in good shape! A tiny thing ...could have tossed in a gas card as my tank was full but they drove it to Vanc & back...however I see they were trying to get my service done sooner. Thank you guys. Would absolutely come back!!
Just like a typical scheduled appointment, it takes way too long to get service done here. I was told an hour to an hour and a half and had to wait two hours for an oil change. Why do we even make appointments if you’re going to make someone wait an hour for a 30 min job? I only come to the dealer because they said they’d extend my warranty. But the prices are ridiculous and the wait time is even worse. Would not continue to come back if It didn’t extend our original purchase warranty.
Holy crap. Jerry was probably the nicest human being I’ve ever met.
His expert knowledge and experience guided me through a major repair. I knew I could trust his judgment. Treated me like family. Thanks!
When I purchased this van I was given a life of alarm and key service
The most rediculas rude service as this Leslie said
And I quote
Your no getting it for free and no one keeps a vehicle this long
Your service promises have run out and I’m just not sure what the problems is !
Then they said
However our records don’t go back that far !
WHAT
NO FOLLOW THROUGH
TOO MANY HUH WHAT UM
ABSOLUTELY WILL NEVER PURCHASE FROM YOU AGAIN
UNLESS THIS IS IMIDATELY FIXED
HOW IMBARRESING FOR YOU !
This is gross at best !
Jerry is awesome! Explained everything perfectly and made sure I knew what I could expect for the cuter with my little car. He is the best!
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