Travis was wonderful. I’ve had my Escape for 4 years and it has never been anywhere else. I have always had a good experience and will continue to choose quick lane for my service
Everything went great. Would have been nice if we wereable to get a loaner car though.
I appreciate how all of the Staff there looked out for me and my truck; when they honestly saw an issue beyond what it was brought in for and took all of the right steps to fix it! On top of that was how I was treated in getting a Loaner! You had a truck for me so I was still driving comfortably! You guys are Great!!
Came in with no lights on dash. Got an oil change. Left with flashing dash lights. Drove back and said I have flashing dash lights. They said it was there when you got here and you probably shouldn’t drive the car as you could get stranded. Let us try to call the shop and get you in. They let me leave without telling me that I shouldn’t be driving the car. Later, I get another light...low tire pressure. What a great oil change. Will never be back . Incompetent to say the least.
Always pleased after a visit to Crossley.
Good service. I thought a car was was usually included with the works package but haven’t received it the last two times. That’s my only gripe.
Dave in service & Dave the technician were very thorough, and explained everything in detail. As usual, I am more than satisfied with their service!!
Time in and out was fast, courteous and complete!
They always do a great job and very helpful easy to deal with I enjoy going to get an oil change there..one the even if you raised your price a little we should get a free car wash..that would be great
found all problems - reasonable
I wished they would of called me by my name when they emailed me tether than my wife’s name.
I felt like a few things were recommended that didn't need to be done. For instance, you just changed my spark plugs 22000 m Iles ago and wanted to do it again.
I will respond to your survey.
This is a brand new car and everybody at Crossely has been amazing. I'm so happy to go through this dealership
Normally deal with quick lane. Car had issues that had to be completed at main service side. Communication on first day good. Was told car would probably be completed next day (sat). At 445 pm sat, I called quick lane after hearing NOTHING all day. Was informed that main service dept likely told me already, but parts would take 3 days. Once again, outstandingly terrible communication from folks whose sole job is to communicate...
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