As always the staff was cheerful and professional!
We have bumper to bumper warranty but for some reason it don't cover the sun roof
My vehicle was serviced faster than quoted. Everyone I encountered was friendly and courteous.
I am a Ford employee, you wouldn't give me my ford employee discount. Metro Ford has no problem giving Ford employees there discount which Ford offers as a benefit. So I'll go back to Metro Ford for service.
Service department condensending about my windshield crack, it's a stress crack he didn't want to hear it, I am an automation engineer building these trucks, I see the warranty claims I know what a stress crack looks like I know the amount of warranty concerns we've had. Will take it to Zeck Ford. Oil change was good though.
You guys did a great job I'm very happy with my experience there
the service was great as always!
Kyle and crew were fantastic.
Bill MOberly
Purchased car 4 weeks ago and had to wait two weeks for. Recall repair. Then I get the car and try to get it licensed and they failed to do an inspection. So I came back after I was told I would get right in for an inspection and there was a two hour wait. Finally got the car inspected on 8/19/27 and the temp tag expires on the 20th. We love the car but it seems like they dropped us like a hot potato after they got the money for the car. Jason our salesman did pretty much everything he could do I suppose. Kind of disappointed in your post customer service.
Great service today from Kyle and Cassandra ????
Best service advisor ever!!! Always ask for him only!!
Always fantastic service to where I enjoy coming in there. Thank you so much!
I know they were busy but the waiting time seemed somewhat long for it being a Quicklube.
The Service was great as always but when I went to get my second car they wouldn't leave my name on the list but I got back there was a three hour I was there at 6 am waiting like 10 others no problem after they got done with my Edge I ask if they could put me on the waiting list that I would be back with my f150 in 30 minutes they said no when I got back it was a 3 hour wait I like you guys but spending my whole Saturday there sucked !
Cassandra was very friendly when she got my initial information about what was going to be done with my car this morning. She also provided me with concise, informative info about how & why the transmission fluid should be changed, without being pushy. She has helped me in the past, and she is always professional & helpful.
Cody did an excellent job keeping me updated with the progress of my vehicle. He also went above & beyond by helping me get the missing parts ordered for my jack since it was incomplete when it was sold to me.
All I can say is fantastic, great service as well as explanation of what was wrong and how it was remedied. Thanks.
I have never owned a Ford before but I have found a service department that I will continue to use for as long as I own a Ford
Very satisfied with the service and done when promised. Very pleased with customer rep we've had her before and very pleasant and knowledgeable.
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