Tyler took great care of me and kept me informed!
My oil change "appointment" took 2.5 hours. No one told me my car was done. I went outside after being fed up and saw my car outside, completed. No one told me my car was finished being worked on. Not happy at all.
Always happy with the service and people at Gary Crossley. That includes the purchase, the Quick Lane Visits, the service department, and the rental car service while getting a recall completed. I always tell people how great Gary Crossley is after my horrible experiences myself and others have had with other places. (Toyota), but I wont mention in any names ;)
Always take Great care of me !!
Cassandra was very patient in explaining the tire sale and brake issues with my car! I did not get the gentlemans name when we checked in but... he went above and beyond! Even got us a ride to the South Valley Middle School! We were going to walk and he said no let me get you a shuttle! Very busy there tonight but he was very nice. Great experience today! Thanks to the employees we spoke to.
Failed to complete service by not resetting the tires position after the rotation. Travis was very professional
Thank you for getting my car in and serviced so quickly without an appointment. It is greatly appreciated when having to deal with the transmission issues.
Took the vehicle in at 7:30. Told them I would like to pick it up at 230. Got there at 3:30 and still had to wait a half hour.
As always, Dave did an excellent job communicating with me about what's wrong with my vehicle and keeping me updated.
My car still is not fixed. Only reason I'm not happy.
Excellent customer service from Benjamin!!!
David Gray provided truly outstanding service. My wife andI are most appreciative.
My congratulations to the troops in the foxhole mid management and management.
You now have a service for life. I was previously a Bob Seight, Lee's Summit customer.
Thank so much.
Susan & Bruce E
Great and courteous staff.
Always professional, quick svc.all Svc. Explained in detail...love it
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