Gary Crossley Ford Auto Repair Service Center

Excellent service considering we did a walk in! The staff worked so well together!

Always a great job! Thank you.

Always happy with the service

he was very helpful and explained everything to me

Service is awesome

The staff was knowledgeable and friendly. I very pleased.

# 1 team people

Always friendly and helpful

Thank you for speedy and courteous service.

Service was awfully slow today vs previous visits.

Fix my car or replace it. Transmission is still crap. David was a nice guy and tried but the car is still crap, still spiders and shakes and stutters. Crap crap crap!

You all have always been very helpful and very polite. Thank you!

Dave got my ride in and accommodated us due to a weekend trip. 24 hr turn around. Thanks!!!

The overall experience couldn't be any better! It was awesome! We will be back soon.

I honestly don't know how your service department could have been much worse

You guys run a very professional dealership thanks

Dave is very professional and knowledgeable about repairs made. Very satisfied with everything and everyone.

David is professional and courtesy .

Time taken from tech to another tech was rather frustrating and scary of what the total cost would be. Kyle was very patient and helped this ole gal thru it. Glad to get my "Beast" back. She's running up to snuff.

Poor customer service. Waited 5 minutes before I was even acknowledged. I made an appointment online through Service department over 24 hours prior to scheduled appointment (for 1pm) with comments clearly stating I needed an oil change on a fleet vehicle. No one told me prior to my arrival that I needed to rebook through quick lane. Valerie was the only person I interacted without she was patient and polite enough but not apologetic for the inconvenience. I was told it would be ready in 1.5 hours. I texted the number back 20 minutes after that time and did not receive a reply. I called them 10 minutes later and was told the guy just finished, their shuttle driver was out driving someone else but they'd call me and send him my way when he got back. I waited 30 minutes before deciding to get an uber. Was called to say the shuttle driver was on his way when I was already in the uber. Waited 5 minutes before being acknowledged again. Pleasant interaction, signed the paper and was out without any hassle. Never heard a "sorry about the wait". Finally left at 3:50pm. By no means the worst ford service I've gotten but I can't say I was completely satisfied.