Mathew did an excellent job very straight forward and honest about the abilities of the shop and staff. I really did appreciate his honesty. It helped me make my decision to only get my oil changed and not get my tires rotated for fear of having the wheels on my $83,000.00 F350 Platinum DRW. I experienced that in the past at that dealership. I will continue getting oil changes and vehicle purchases from Crossley, just not confident in the dealerships ability to service that size of truck. Folks like Mathew, is why I will continue to go to Crossley.
Very happy with everything
He told me exactly what I needed to have done right now and what could probably wait. I very much appreciate the honesty. Everything was completed in the time frame he gave me.
Excellent service. Very cordial.
Very satisfied with my service! Was in and out fast!
I understand the part was backordered, but I had the loaner vehicle for 17 days this time. It’s been in the shop a few times for this issue.
Valorie is always a joy to work with.
They said they would be with me in a minute, I sat down, another guy came in after me and they helped him first, and forgot about me. Bad customer service.
I love the service here. Delightful and knowledgeable people fast service and clean environment!!!!
They were going to give me an appraisal but I never got one!
Bryan was very helpful and friendly. He explained the work done to my vehicle thoroughly. This was probably the best experience I have ever had at a dealership. Thanks!
Service was great—everyone was friendly and professional. Just please make sure to correct the name to Jeff Thompson, not Cory.
Great experience as always, Mark was very helpful and knowledgeable about what I needed.
Fast and friendly service.
Good price
Ivy is a very good customer service person. I always enjoy working with her whenever I bring my vehicles in.
I’m frustrated with Ford. I have a new car (2017) still under warranty. The battery is leaking fluids causing corrosion. But I need to pay money to have it cleaned and they won’t replace the battery which is causing my car damage. Please tell me how any of this makes sense. Obviously the battery is faulty.
Very professional. Friendly staff. Thank you.
Mark respectfully listened to my questions about Ford F-150. He had answers for me when I returned to pick up my truck.
Very friendly and comfortable feeling
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