I brought my vehicle in to the dealership on 11/21/17. I made an appointment, and brought the vehicle in on time. I had already run the diagnostics on the vehicle and gave specific instructions on what needed to be fixed:
Airbag sensor, MAP sensor, driver's door handle (I provided the part), radio programmed (I provided the radio), and a shift solenoid sensor.
After almost a week, the only thing that the service department was able to fix was the door handle. The service rep, Robert Warren, did an excellent job of keeping in touch with me, although there was never any real progress to speak of. He kept telling me that because there were so many error codes they could not fix things any faster. He also stated that they were "trying to fit my vehicle in between other appointments". Unacceptable, my appointment should have been just as important as ANY OTHER APPOINTMENT. Furthermore, when I picked up the vehicle yesterday, it showed only 3 hours of labor had even been done on the vehicle, so I have no way of knowing if his claims that more time was taken on the vehicle are true or not.
Overall, nothing got fixed except for a door handle, which meant the $411 I spent is a gross overcharge for what I received after a week of being run around.
I will NEVER return to your dealership. Your service department basically accomplished what I already had been able to do on my own, and made me feel stupid for ever having brought the vehicle to your dealership.
You have lost a customer, and I will be sharing my story and experience so that others do not have to deal with this sort of poor service.
Best customer service. She was incredibly polite with a great attitude. Thank you so much.
Thank you i Will be waiting for the survey.
Heinz is extremely courteous, friendly and knowledgeable. He Took excellent care of my Baby and he even had the kind staff wash my car, which is running like new. I make sure and let everyone know what wonderfully excellent service Fisher Chevy provides. I am considering purchasing an SUV-should I do so, it will be from Fisher, not Toyota.
Good service friendly people
Muy buen trabajo muchas gracias todo esta bien
Heinz Is the best service writer you guys have ever had thorough detailed on top of the game above and beyond excellent that man should be given the service manager position he is on it
Technician explained everything thoroughly.
Totally satisfied with the service..., as always.
He got me in on short notice he and I talked to the mechanic they identified my problems fix the truck in a timely fashion one of the few times I've walked out of a GM dealer without being upset thanks
They keep my car in wonderful condition.
Alfredo was very professional and kept me updated as to the progress of the work as well as liased with my warranty co. for approvals and payment
We always receive great service. Thank you very much!!
I was completely satisfied with the quality of care your team provided, special consideration to Alfredo and Benni, the two of them treated me with respect and honesty.
I will continue to use your facilities in the future!!
Thanks again for your care!!
Mike H
They took care of me very well
yes I was Farm satisfied she did a good job
Social