The rep Julie was fine and treated me nicely. But I was very disappointed in the fact that I was charged for service that I did not request. I felt as though I was being belittled because at the time of my payment I was asked to pay an amount that was $50 more than I was originally quoted. Julie was very helpful and took care of the balance. This is the second time that this is happened to me at your facility. I am unsure as to why this continues to happen when I come to Michael Jordan Nissan for service but it is unacceptable.
Thanks so much Alice for your excellent customer service as always! See you the next time I come in!
Scott was very patient and took the time to break down information for me!
All good, except I did have to mention 3
times about the orange indicator light on the left
front fender. It's the small light that comes on when you start the car
remotely. It was burned out! I went back inside
and Alice handled it, since Julie was either on break
or at lunch! The mechanic came out and I showed him the light and it was
in fact out! He removed/replaced it
outside & that solved the issue! Not really complaining
But perhaps Julie did not understand which light I was
referring to.!
I was a little dissatisfied with the length of time I stayed for an oil change (9:10 -11:00) I was told at the service completion that they had done some other things, however I was able to observe my car sitting idle for a long period of time. I also questioned why they were working inside my car when I had asked only for an oil change.
Keep up the excellent job that you do.Im very satisfied.
Alice always does a great job and explains things well. I don't
Know how it has become that I can't bring my car in without a bill totaling less
than $500. Service has become so expensive.
Antonio was very helpful. He saw me standing in line to check in and offered to help me. Great customer service!!!
Excellent service as usual! Alice is awesome!!!
Great Service And Highly Flexible And Professional
I CANNOT BELIEVE IT! MY FIRST NEW VEHICLE! MY FIRST TRUCK! WOW MAN! THANKS TO MICHAEL JORDAN AND HIS STAFF AND MR RAHIM FOR TAKING THE TIME OUT ON HELPING ME DO WHAT WAS BEST FOR MY SITUATION! COULDNT HAVE BEEN ANY HAPPIER THAN I AM NOW! THANKS!
Service took twice as long as estimated even with an appointment. If service department had advised of the delay, I could have left and done something else on my list instead of wasting two and a half hours of a very busy day.
Antonio's was very helpful and efficient. He did a great job!!
I was delighted to have my car serviced without an advance appointment. This is such a convenient arrangement for routine work. My car was ready in an hour. Thank you MJ Nissan.
Mark was very professional and helpful.
Excellent customer service
Job Well Done! Good Service.
![Friendly faces and experienced staff members at Michael Jordan Nissan Auto Repair Service Center, in Durham [,state], are always here to assist you with your auto repair service needs.](https://www.autorepair-review.com/images/groups/611/800x800/9lNL5otkULgNQ837JQJM.jpg "Friendly faces and experienced staff members at Michael Jordan Nissan Auto Repair Service Center, in Durham [,state], are always here to assist you with your auto repair service needs.")
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