I appreciate be offered the discounts which was more encouragement
to get the work done.
I always make my appointments with David he is always polite and informs me of anything that needs to be done in my vehicle. I am so pleased with Kia! Today I forgot my wallet in the car and didn't realize until I got home I asked David if it was in there..... He went to check and left it with the cashier. I didn't have much in my wallet but that was all I had and I appreciate your staff being so honest! Thank you HD kia
Andy Wilson is a very great employee he was very helpful in every aspect he completely gave me full knowledge of what will be done and went out of his way to help me in any way shape or form and informed me of my maintenance plan that I knew nothing of I am completely satisfied with his good spirit and will to help me out
When I set the appointment for my first oil change after purchasing my vehicle at this establishment I was told I would receive a complimentary first oil change. I was told by the rep I sent the appointment up with that it would include oil change, tire rotation, and car wash. When I arrived at my appointment I was told it didn’t include tire rotation which was frustrating. This was also frustrating because when I purchased the vehicle they set me up with an appointment right away which came out about 2500 miles and when I arrived that day they told me I didn’t need to be there until 5,000 which just wasted my time. It seems that there needs to be better communication within the organization between sales and service. William my service rep had nothing to do with this frustration he was awesome.
Andy is AWSOME AS ALWAYS????????
Timely and excellent. Thank you.
I am truly one satisfied customer thank you very much.Love my stinger
Great service & attitudes.
Thanks
I made an appointment to bring my car in for 3 recalls. I was told at the time the appointment was made that all 3 recalls would be performed and that it would take 3-4 hours. Upon receiving the text that my vehicle was done, I was informed that one of the recalls was not performed because Kia did not have the part necessary to complete that recall. I expected all 3 recalls to be performed as an appointment was made a week prior to, allowing Kia ample time to get the necessary part. I do not appreciate the fact that because it is not a "safety concern" it was not prioritized. I work and it is an inconvenience to make several appointments. My time is precious, just as your time is. I would have rather been given the opportunity to reschedule for a time when all 3 recalls could have been performed and not be forced to return to the dealership when it is convenient for you.
Stacy was great and all the staff was friendly and informative.
William....has gtreat customer service!! He always makes me feel im important!
Very good and and courteous employee
Stacey was wonderful. She answered all my questions. She was fast, polite and really made my experience very enjoyable.
Thank you Stacey for all your help and professionalism. Thanks to all the maintenance staff for all your hard work and dedication In provided great quality work to ensure the comfort and safety during our driving adventures.
It was pretty quick. However I'm not sure why there was nothing replaced on my vehicle since there was a recall.
Amazing customer service, no long wait, and got my car washed, thank you to everyone at Kia for being great and thank you to William for giving me an appointment right away and taking care of my car. Very much appreciated!
Stacey has always demonstrated the utmost professionalism each time I bring my vehicles in to be serviced.
Andy was amazing...he was such a great help
Always an exceptional experience here ! I didn’t have an appointment and I was in and out very quickly!
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