Valley Hi Kia Auto Repair Service

Well done

my advisor Andy told me that my check engine light was nothing major. He was wrong. I dont know why the guy performing my repair could not tell my service advisor what the problem really was. Poor communication.

Everything was great thank you

I just love how you do everything to help with service and financial assistance. This shows how much heartfelt people are all are.

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I had an appointment at 9:15 for an oil change. I got there at 9:00 and there was already a line. I asked if they had appointments and some said no but they were ahead of me. Stacey said they had to get those cars in but the people with appointments would be done first. I asked Stacey how long it would take and she said about an hour or an hour and 30 min. I thought that was a little long since I had an appointment but she said that’s how long it would take. After about wn hour I asked her if she knew if it would be much longer , she wasn’t very pleasant and said they are working on it. After about an hour and 45 min I asked again and she said it was in line to be washed. I waited out front and a gentleman that worked there noticed I was waiting for a long time and asked if he could help me. I told him the situation and he said that was along time that he would go check on it, which I appreciated it. He came back and said it was in line for a car wash. I asked if they could pull it out of line since my car was clean but he said unfortunately they couldn’t so I had to wait another 20 min. At least he was nice about it and apologized. It shouldn’t take 3 hours to get an oil change with an appointment, so I wasn’t happy with the service!

Brenda provided excellent service.

Grateful that the problem was resolved so quickly.

Excellent job as always

Brenda did a great job with taking care of me and my vehicle.

Very helpful and kind

As usual service was awesome.

Thank you for fixing the problem on my car Andy was very helpful and professional very nice, thank you so much

I was so impressed how I was able to bring my vehicle in without an appointment and I was able to pick it up in just a few hours. Thank you for your excellent service

the professional and the servicial of the Ms Serrano.

The service provided by Andy Wilson was excellent! More then satisfied! I would definetly recommend Andy Wilson to all my family and friends!

I am so pleased with the service, I live an hour away and was able to drop off my car for a service at 8 A.M. and my car was done at 4 P.M. He was very friendly and helped me apply for the credit line so I didn't have to pay my big bill all at one time. Thank you so much I was very satisfied with my visit.

Brenda full-filled all my expectations as well as courtesy text messages for my oil change. Brenda also kept her word on calling me back for my door piece that needed to be replaced so I appreciate her service and her beautiful smile keep up the great work Kia motors!

Thank you Brenda Serrano for giving us an Exceptional Guess Experience we will never forget! We were so completely Satisfied!

Great customer service