William Enriquez was very unprofessional. He gave me wrong information multiple times. One of the worst ones was when he sent me an appointment confirmation email and it stated I needed to be there with my car. I got a ride up there and he didn't even know who I was and he told me the email was not a real appointment. Keep in mind that he had been texting me from the automated text service but never texted me to tell me to disregard that email, just had me waste my time for no reason. He then promised to have me in my rental and that my car would be looked at within 48 hours but that was also untrue. I had to go above his head and even contact Kia to speak to the service director just to get an actual timeline for when I would get my car or what was even wrong with it. And then when I got my car back there's dirt clumps in my back seat, because the mechanics were obviously inside of my car. They had gotten stuff out of the trunk and then threw it in the passenger seat and the backseat of my car. There's black shoe prints and scuffs all over my backseat. This has honestly been the worst experience ever. I would never bring my car back to Valley Hi Kia in Victorville, Can ever again. And I will be contacting the service director and corporate on Monday to discuss how to proceed with who is going to be held responsible for the damages to the backseat of my car.
7/13/19
Exceptional Service, Thanks Andy!
William was friendly, respectful, and knowledgeable. William answered all my questions and had my vehicle ready well before the scheduled time.
Thanks to William I will be back and I'm very happy he is a professional and a helpful service writer I'm very happy
Brenda was amazing!! 5 stars for her!!
My appointment was not until 10am today, but was able to drop it off at 7am on my way to work. (Very convenient) I appreciate that. Stacy texted around 330pm to inform me it's ready. Stacy was very nice and professional. Very happy with the service.
The service I received was excellent.
Stacey was fast and professional as long as she's there I have no issues returning for service
Andy did a great job keeping me informed. He made me feel comfortable and I appreciate his concern about my situation. I will be back soon for all my servicing needs! Thank you!!
No pressure to add services today!
William was very helpful and professional. Thank you William.
Thank you for all your help and great customer service
I had a very good experience today at valley hi kia! Thank you!
Great service by Andy. Efficient. Showed me how to reset my service reminder in the car. Car was ready when Andy said it would be.
Everyone and every time I come in to Valley Hi I’m am treat with the highest level of kindness, respect and the service is like no other! Andy is the BEST!! He is an amazingly awesome young man and always goes the extra mile to please the customers!!
William Enriquez was very personable yet professional! Would definitely book with him again!
It's a pleasure to be served by Brenda at Valley Hi Kia. I am very grateful to her. I do all the services of my car at Valley Hi Kia and since I made the appointment, I arrive at Valley Hi Kia and they give me my car, the service provided by Brenda is excellent, the best. Brenda tells me everything about my car and worries that the customer is satisfied. Thank you.
Will is awesome , he definitely provides great customer service ????????
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