My car was done when he said it would be
Andy was helpful and answered all of my questions ...very professional and courteous ! Thank you Andy & Kia service department ‘
Was very respectful, courteous and professional when it came to my vehicle look forward doing business with MR. Enriquez in the future.
It took 5 hours to get my car back with an appointment. Honestly, it was expensive. A 30,000 mile service cost over $650. Andy was good! Not sure I’ll come back, I’ purchased the car from Valley Hi and I live in Victorville so it would be inconvenient to go elsewhere.
Yes,They did a awesome job
Andy was very professional and very helpful . I am very satisfied .Thank you so much.
Always great good service
I appreciate Valley Hi Kia and William more than words can express. He is always helpful and friendly, and goes over and above every time. I trust your dealership like family because of his service.
They put on the work order how it was just the child safety was on. It was not on! They made an error while fixing my window and they should just own it instead of trying to make the customer look like some idiot. Your counter lady was like ???????????. Not good customer service. When I took the car in the first time the door worked just fine.
William was awesome and very helpful. The staff over all is great
Both Stuart and Andy Wilson worked to resolve the problem with my vehicle and they worked around my difficult schedule to provide me with the utmost of consideration and provide me with exceptional service. The biggest reason for
my satisfaction with having purchased a Kia is the service I get from Valley Hi Kia I’m general and from Andy and Stuart in particular. Thanks to them, I’m a very satisfied customer!
ANDY was great and helpful... keep it up
I came in about 2 weeks ago for an oil change and regular service and however did my oil didn't tighten my oil cap so my car was leaking oil and smoking on and off. So he had it looked at and had it taken care off and offered my next oil change free for the inconvenience which was very nice. That is great customer service.
William is awesome ..he goes above and beyond
Great customer service!!!
Dropped my car off with you on 1/30/2020. I was told at that time that it would not be looked at until Tuesday 2/04/2020. I received a text on the 30th, 31st, 1st, 2nd, and on the 3rd, all letting me know that my car was in good hands and if I had any questions to call Andy Patterson.
On the 4th, the day it was supposed to be looked at, I didn’t hear anything. I called and left a message on the 5th, and received a call telling me the problem was my rack and pinion, and that I need a catalytic converter. I told him to go ahead with the rack and pinion. I was told it may be ready Thursday or Friday. I didn’t hear anything Thursday. I called Friday and left a message. No return call. I called Monday and received a call back on Tuesday saying that the rack and pinion was done, all tightened up, but I needed new sway bars since the ends of the ones on there were bent and it hadn’t been seen in the beginning. I told him to go ahead and replace them. I was told it should be ready Thursday.
I called twice Thursday to find out what was going on with my car. Never got an answer although I left messages. On Friday I called again. Left a voicemail for Mr. Patterson. Did not receive a call back. I called again and just asked for the service department. A female answered and gave me the info on a different car. Once we got it straight which car was mine, she informed me that it was almost done, possibly another hour and the rack and pinion would be done.
I called this morning, 2/15/2020 to see if my car was ready. I was told it was. Got there 2 hours later and there was some sort of paperwork mix up. Then had to wait about 15-20 minutes after going to pay for my car to be brought around.
In summary, the communication with me was terrible. Mr. Patterson seemed to be unaware of my calls and said the system was malfunctioning. My car was there, with you, for 17 days to have the rack and pinion replaced, and the sway bars replaced. The bill came to over $1800. I may be wrong, but that seems to be an inordinately long period of time to have my vehicle. Especially at those prices.
I am definitely not a satisfied customer, which is a shame, because I was sincerely impressed a couple months ago with the service and promptness I experienced with the same car. That experience is why I brought it back to you.
William is an outstanding ambassador for Valley Hi Kia. Professional & personable & always does what he says .
William gave great customer service.
Service department is always extremely helpful when I go in with or without an appointment. Vehicle is always done in a timely manner. Thanks Andy!
Andy was helpful and got the service done quickly.
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