When the service dept. stripped the bolt of my oil pan drain plug, they fully attempted to sell me a new oil pan on something that they broke. I then had them contact a manager to call me back, and instead of attempting to fix the situation by replacing what they broke. He offered me a cheap fix to get me off the phone. I have 2 hondas and have been a Honda owner my whole life buying more than a couple of hondas. After the discouraging service I am debating amongst myself and my wife if we will every buy another Honda. Thank you arrowhead Honda for the disappointment that has been left these 2 valued customers.
It took longer than anticipated because of a recall that needed to be taken care of that I didn't know about prior to coming in. However, I was made aware of this and told of the delay. Service, as usual, was very good!
Tom Roberts handled himself professionally doing our time at the dealership, I was very pleased there was no pressure to do anything other than the oil change I came in for. Will look forward to doing any future business with him. Thank you, Bill ****
Overall yes I was, however, the car wash is always mediocre and you have to wait much longer.
Thank you,
Lena
You said you corrected the passenger airbag but it still lights up and says it is turned off????
Tom is the best service advisor I have ever dealt with. I love Arrowhead Honda because of their service dept. I will be a returning customer for a long time to come. The Honda Accord I have is wonderful too. Thanks Kim Branch
Robert always works with us to fit repairs within our budget
Tom was efficient and gave me advice re the repair and future needs for maintenance
I made an appointment for a oil change and tire rotation. I took 1 hour and 50 minutes for this setvice to be completed. I won't be coming to Arrowhead Honda to get this service done in the future.
We've been loyal customers of Arrowhead Honda for 10 years, purchasing and servicing our vehicles. Each service representative we've encountered has been pleasant, knowledgeable, and gives a thorough explanation of the service that may be required in addition to our request. We trust and recommend Arrowhead Honda.
Ryan was great, perfect job.
David is very professional and a pleasure to work with.
Robert takes good car of us!
Kevin Proo is the best. I have taken my Hondas into Arrowhead since 2006. I have used several different representatives and have found that Kevin Proo is the best. I will not deal with anyone other than Kevin Proo. He is the reason I don't use Showcase Honda, which is closer to me. Kevin communicates well, keeps me informed when my vehicle is being worked on. Kevin Proo explains the paperwork to me and answers all my questions. When you have a vehicle that needs maintenance or repairs I only trust Kevin Proo.
Quick service and friendly help
Mike was professional and courteous. I was happy with the service he provided.
Waiting room leaves something to be desired
Michael was wonderful, but the waiting room TV was rather loud.
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