The "warranty" information is not clearly provided when installation is made. We have a battery that needed to be replaced and the only information provided is that there is a 100 month limited warranty. There have been minor issues with the battery before, and had I known that the real warranty ended at 36 months, I would have done something sooner. I also had to pay labor in a warranty replacement, even though I asked if I could make the replacement myself. I was told that is not allowed. I also believe that one of the clips that holds the air intake down was not replaced when the last battery was installed. Because this is not a part that creates additional noise, it has not been an issue. Missing bolts and holding clips should be replaced without question when repairs are being done.
I was told the work was done. I got home and it hasn't been started. I was then told we were waiting to hear back from Honda for the repair. This is after picking the car up. So annoying. Your location is not easy for me to get to.
Mike was very professional and thorough with his explanations
Very professional and quick service!
Had a great experience with the service at Freedom Honda today!
Kevin was helpful and a pleasure to talk to and work with????????
The oil change took less than half the time quoted at my check in! The complimentary breakfast and kid's corner with the iPads helped occupy my 4 year old son while we waited. It was a successful visit.
Kevin is great. Second time I have dealt with him. He has a good personality and very knowledgeable and helpful. Thank you!
Mike is a phenomenal service rep. He always takes time to explain needs vs wants and is through and patient.
Mr.mcgee was very helpful. Service was fast and I was satisfied.
Quick and exact service. In and out. Was previous BMW owner. Freedom honda service exceeds BMW.
Danny B. is my normal service advisor who is the greatest. Beau stood in yesterday as Danny was out and did a fantastic job.
Daniel was friendly, courteous and professional. Any question I asked, he gave an acceptable answer and I felt he really cared.
Marty was very helpful and friendly
He made me feel like a valued customer.
I appreciate the timely service and professionalism of Kevin and Mike.
Not a big deal, but I thought your service techs would have put my spare tire back where it belongs, not just leave it in the trunk.
I've worked with Beau in the past and he's always been friendly, knowledgable, courteous. He's an asset to Freedom Honda. Chris, the Service Mgr, was also very helpful. My repair was done quickly too, which was also wonderful.
My tire light came on again about 5 miles out. I reset it again at home after checking Air pressure in all 4 tires. I do not drive this cr-v every day, so we'll see. I've had to do this every 2 to 3 weeks. Service was great but surprised at my transmission flush and new refill cost. Thank you. This car is carefully driven, retired owners.
Respectfully,
Michael D
Marty provides such great service. Thanks
Thank you for being awesome (as usual) . I really appreciate it.
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