Service Center

Real Reviews From Verified Customers

Keith B.
5 out of 5
10/22/2020
Brittany went above and beyond to communicate the progress and status of the repairs.
CHRISTINE M.
5 out of 5
10/22/2020
Traci is great!! I love her service.
Jill W.
5 out of 5
10/22/2020
Traci was great!!
ROSS B.
5 out of 5
10/22/2020
Eliseo is amazing!
Ann M.
5 out of 5
10/21/2020
Anthony was very helpful and courteous!
Louis G.
5 out of 5
10/21/2020
As usual very good service
Jingqi F.
5 out of 5
10/20/2020
Great service
Lilia R.
5 out of 5
10/20/2020
Anthony was very good about keeping in contact with me and letting me know what was going on. I was very satisfied with his service.
Barbara R.
5 out of 5
10/20/2020
Elisio is the best!!!!!! Give him a raise!
Bruno T.
5 out of 5
10/20/2020
Eliseo was awesome, friendly, efficient and knowledgeable. Bruno
Carmen E.
5 out of 5
10/20/2020
He was very accommodating and helpful.
Frank T.
5 out of 5
10/18/2020
Traci is exceptional. Thanks
Customer C.
5 out of 5
10/18/2020
Very helpful prompt efficient
Marguerite L.
5 out of 5
10/17/2020
Traci is knowledgeable and informative. Appreciated her straightforward practical approach.
MARTIN K.
1 out of 5
10/17/2020
My one hour service ended up being 2 1/2 hours. Had I been informed that the one inquiry I had about my window would take an additional 1 1/2 hours, I would have made a separate appointment.
Alison L.
5 out of 5
10/17/2020
Great service !
Maryann W.
5 out of 5
10/17/2020
Angelo is great. Each time I’ve come in he has been exceptional.
Samantha P.
5 out of 5
10/17/2020
Highly responsive, super quick check in process, great status updates and she takes time to be sure it’s perfect. Traci is the best!
LISA C.
4 out of 5
10/17/2020
We needed a new battery. It took MB Roadside service 3 hours to get to our house & give us a jump so we didn’t get to MB of Marin in San Rafael, CA until an hour before closing time. They put in a new battery & washed the car which was great. We also bought the free battery for the lifetime of the car. However, when the attendant drove the car back for pickup, he motioned me to come over & kept pointing so that I opened the car door from the outside & he got out. When I got in, I saw that the driver side door handle was broken. This was not the case when I turned the car over for service. The inside, driver side car door handle was operating & I was able to open the door. I crawled over to the front passenger side, exited that door & immediately reported the situation to Traci Crespo. IShe said it was too late for service that so we’ll bring the car in Monday 10/ 19 @ 2pm to see what can be done.
Juan T.
4 out of 5
10/17/2020
Eliseo is a fine professional with the answers when needed and very courteous!!

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