Brittany-
-Kept me informed
-Was knowledgeable
-Very pleasant
And displayed a “customer first” appreciation.,
Just wish the interior could be cleaned. However I understand you don’t want to fuss inside cars with the pandemic
Anthony was very professional,
kept me updated and had my car ready as promised. Thank you!
After the car was checked in, we had to wait a quarter of an hour for Steve to show up and complete the process
Through the middle of his own personal illness, Angelo managed to - as always - take great care of me and my vehicle. Always a pleasure! Thank you!
Explained everything clearly and even though it was late in the day make sure they washed the car.
Angelo was kind and professional. He kept me informed throughout and I didn’t feel pressure to do the additional recommended work.
Brittnay kept me posted on the status by text frequently. I enjoyed working with her very much!
Steven is someone I trust and know he will provide great service. Hard worker and knows his stuff.
Always super friendly and nice. I stopped going to the SR Mercedes because they lacked that and I now drive all the way to Marin for a better service customer wise!
Traci is always so helpful!
Brittany did a great job and got my car back to me earlier than she estimated so I am very happy !!
Steven is a consummate professional
Great service! Love Traci!
Parvin
Anthony did a great job handling my car service! I am very pleased with his assistance!
Brittany was very attentive to my concerns and was very diligent in her follow up on the delivery of my car from my home to the service team. I appreciated her numerous texts to keep me informed and assured. Thank you Brittany for your superb service and kindness.
DEBORAH S
Brittany handled and challenging situation very well and took extra steps to make it a good customer experience
Brittany is always great! Definitely top notch!
I noticed after I picked up the car yesterday, The Driver seat got damaged , big reddish spots on the bottom and backing seat that could not been cleaned/ removed. I sent the photos on the text message yesterday and today. Mercedes shall be responsible for this damage and carelessly didn’t cover my seat when doing the repairs. I need to get it fixed or replaced and Mercedes to be responsible for this damage. Please contact asap.
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