Angelo Gomez is a wonderful service advisor. He keeps me up to date on information about the status of my vehicle and takes all of my concerns seriously. He treats me with a lot of respect and never talks down to me. I really feel Mercedes of Marin is lucky to have him. I refer him to anyone. Ann
Very helpful capable and efficient.
All was smooth, thank you.
I am upset with the dealership’s unwillingness to reset the service alert unless I pay a fee
RAB is outstanding; it’s outstanding because of the superb service always provided by Mark Greenblatt.
Great service as always. Much appreciated.
Service was slow but Eliseo was very courteous and helpful
I was disappointed that a small area of chipped paint was not repaired adequately after being told it would be.
Always excellent service from Mark. We have worked with him for over 20 years!
Barbara G
Thanks for the rental car, beautiful by the way. The team didn’t seem like they rushed to conclusions, held my car for about a week to get to the bottom of the issue and so far I haven’t had problems.
All the staff there in the service department handle you and your time with care.
Thomas is a gem. So grateful he is assigned to me.
Thomas was spot on , treated me like a new customer , all his information about my vehicle was spot on , his knowledge for customer service is impeccable and I felt at ease no pressure or intimidated, Good job Team Mercedes , Thank you Thomas , You did an excellent job ????
Thomas explained everything very clearly and carefully. It put me at ease and made for a very positive experience!
Clear communication. Friendly. 10/10
Elisio was great.
However, after driving the loanerjust 16 Miles, the tire pressure light came on. I filled the tire in my WHITE slacks ????
Don’t waste people’s time. Pre-confirm you don’t have the part before making your customers wait 1.5 hours. And certainly be more understanding when it happens. I didn’t appreciate Noah’s flippant attitude. Not professional nor understanding.
Tony was professional, efficient, friendly and an excellent reflection of Penske Mercedes of Marin. He went through the details and made the experience better than expected. I’m a sales and service manager. So I’m sensitive to the level of service provided me. Five stars for Tony.
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