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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Buk F.
3 out of 5
8/24/2018
I still haven't got a response after asking for an extra year of warranty. However, I was happy with my service rep.
Rose E.
5 out of 5
8/24/2018
I, always receive the best customer service from Tiny and the staff in San Rafael, CA.
Edmund L.
5 out of 5
8/24/2018
Despite the hustle with remodeling today’s service was smooth and very satisfying
William L.
5 out of 5
8/24/2018
Absolutely. Tony was great ! Very efficiently handled
Jasim W.
5 out of 5
8/24/2018
Tony is an efficient, knowledgeable, and trustworthy service advisor. He’s a pleasure to deal with, highly recommended!
Bahman M.
5 out of 5
8/24/2018
Superlative service. Unparalleled attention to detail.
Anthony H.
1 out of 5
8/24/2018
Idiot
Clarence W.
4 out of 5
8/24/2018
This service echos my same comments from last week - excellence in service!
Mindy W.
5 out of 5
8/24/2018
Great service all around
Terah B.
4 out of 5
8/24/2018
Angelo is your best employee. Thanks Angelo
Connie L.
4 out of 5
8/23/2018
Eliseo is awesome! I would not want to go to any other advisor. He is extremely knowledgeable about AMGs. He is also very professional and cares about our specific needs, so we feel very well taken care of every time we have Eliseo as our advisor. We had another advisor once and felt he let the ball drop in several ways. So now, I specifically ask for Eliseo.
Ed M.
5 out of 5
8/23/2018
Angelo always courteous & professional in his work.
Stacey L.
5 out of 5
8/23/2018
Thomas is great and very supportive. Great service. Thank you.
ZACHARY P.
5 out of 5
8/23/2018
Love him! He’s the best!
Evelyn J.
5 out of 5
8/23/2018
He is always very helpful
Mike L.
3 out of 5
8/23/2018
My wife picked up the car. On the drive home the tire pressure alarm went off and 3 of the 4 tires were not at the correct pressure. She had to turn back to the dealership and spend another 30 minutes waiting for the tires to be properly inflated. This makes me question the service department’s quality process as tire pressure seems like such a basic item.
Colleen D.
4 out of 5
8/23/2018
Steven went above and beyond to help me resolve my vehicles issue!! I can’t thank him or Mercedes-Benz of Marin enough. Colleen
Fred K.
3 out of 5
8/23/2018
Please don’t send a survey
Maurice S.
5 out of 5
8/23/2018
Prompt, very professional as an employee...
Merritt F.
2 out of 5
8/23/2018
It took them 45 minutes to find my car and also could not find my key, which presumably is permanently lost. Fortunately I had a spare with me and could drive home. So far, not impressed with the dealership, especially compared to the service we received in Walnut Creek, which has been outstanding.

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