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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Courtney E.
5 out of 5
2/7/2019
Happy with service!
Sandra G.
5 out of 5
2/7/2019
Tony rules
miachel w.
5 out of 5
2/7/2019
Great job done by Anthony!
Lynn S.
5 out of 5
2/7/2019
Eliseo is the best.
Stewart E.
5 out of 5
2/6/2019
Kind and the whole service experience was easy and very efficient
Marsha G.
5 out of 5
2/6/2019
Steven Drew was outstanding and extremely helpful to me. I was impressed with him and his assistance to me
Ali A.
5 out of 5
2/6/2019
Noah gives the best service, she’s the real mvp
ELIZABETH S.
3 out of 5
2/6/2019
Noah didn't communicate with me about the status of my car which was very frustrating.
ALI A.
5 out of 5
2/5/2019
Noah is by far one of the best service providers there. Every time I come in to Mercedes-Benz of Marin, she always takes care of me and provides me excellent customer service. Highly recommend coming to Mercedes-Benz of Marin for service or anything. Thank you Noah:)
DANIEL M.
5 out of 5
2/5/2019
As always Mark was great!!
Marc C.
5 out of 5
2/5/2019
Great job. In and out on a very timely basis. Thank you To Steve! Marc C
MARK M.
5 out of 5
2/5/2019
Tony is outstanding!
Suzy R.
5 out of 5
2/5/2019
Prompt, friendly, job completed
Robert E.
5 out of 5
2/4/2019
Great service,as always
Jason P.
3 out of 5
2/3/2019
Marc was unwilling to work with my insurance providers. Luckily Traci helped me.
Susan H.
3 out of 5
2/3/2019
I had my second service appointment with Mercedes since I purchased my 2018 300 E this week. This time for a recall issue. I arrived at exactly my appointment time—9:30 AM. Like my first service appointment, it was almost 30 minutes before my service person Noah, greeted me. I was dropping my car off and picking up an arranged loaner car. I left at 10.30 AM. Should this process require an hour? Perhaps I need to adjust my expectations, since it was pretty much the same experience the first time. Btw, I noticed others—who had arrived before me also had been waiting for quite a while, we’re finally greeted by a service person. I never heard anyone say anything like “thank you for waiting”. Just a morning salutation. Guess I expect more from my employees. Thank you.
Ileana C.
5 out of 5
2/3/2019
He’s excellent! Great customer service!
Christian M.
5 out of 5
2/3/2019
Angelo was great.
Ralph L.
5 out of 5
2/2/2019
Mark and MBM are the Best!
Kathleen Z.
5 out of 5
2/2/2019
Angelo was exceptional

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