Mercedes-Benz of Marin Auto Repair Service Center

As always Eliseo was very courteous and professional.

We’re very happy with our Mercedes experience.

$600+ to patch a tire is kind-of crazy and does not build any confidence in fair dealings with your company.

Tony did a great job! Very friendly and knew what he was talking about. I highly recommend Tony in the future!

Tony was awesome. Dealt with and another customer with a alarm system. Handle it like a boss

Eliseo is the greatest!

The problem with the panoramic roof seems to be fixed.If the problem will recur I will contact you

I paid for and picked up my car. As I got on 101 south, a light went on saying my left front signal was not working. I had had repairs done and a “B” service. Perhaps checking the lights was not included in the service. Still...it was raining hard, and I was disappointed.

Great experience with Tony.

He knows his business and he is caring which RAB needs caring people now to get their reputation back.

Hi folks, Tony is great, the 1st service for our new car was effortless and really high quality. Super! Thanks.

Angelo was very helpful and courteous.

This is not just about Steven - the level of customer service has severely decreased since we purchased our vehicle in February of 2012. I don’t know if it is because we are out of warranty now but we should be treated better than this. Mercedes Benz should be providing the ultimate customer experience. I am a kind person and always give the service team the benefit of the doubt but this experience put me over the edge. My original appointment time was mixed up, I was given no window of when my service would be completed. (I called almost 3wks prior so that the part I need to have repaired would be ordered as I asked on the phone but it was not and Steven looked at me like I was crazy when I said I had asked when I called.) I wouldn’t have needed a loaner vehicle if the part had been there when I brought my vehicle in for service. I miss Dominic Mancini and his level of commitment, care and contact. All interactions with him were clear and informative. I was never left waiting to hear back and he always called to let me know what to expect. You are Mercedes Benz - of Marin! I hope that the customer service will come back to a level of treating the customer that their time and money are valuable - just as we know your commitment and level of service valuable are as well.

I had a great experience. Everything was very well done.

Noah was wonderful.

That service I have experienced over the many years is always Excellent. Eliseo is the best!

Eliseo is always fabulous I have been working with hime for almost 10 years now.

Angelo is very pleasant to work with and easy to get ahold of.

Tony’s prompt response to all my questions and voicemail is admirable. I complement you on having such a great employee on your staff.

No complaints! Appreciate the good service & the pick up & delivery of my car. Also appreciate the loaner car. Thanks.