Very good exceptional service and care taker.
Steven Drew took very good care of me. He inspected my car, topped the transmission fluid, and provided recommendations for future maintenance. I will recommend the Mercedes Benz of Marin service center to others.
Janet L
Noah was very helpful in keeping me informed throughout the process!
she was very thorough and a positive person. new to the team as our previous service writer retired
Everything is great with the car now!
Eliseo is the best professional - I have the highest regard and trust in his opinions. He always goes the extra mile to be sure my car is in excellent condition and takes the time to inform me of what has been done and what I should expect in the future. I always leave the Mercedes facility with full confidence and knowledge that I can count on Eliseo for my car needs.
Very professionals, pleasant, and did a great job following up on some of my questions.
As usual Steve provides excellent friendly customer service
Angelo went above and beyond to help me. I had an unusual situation with my car over the past couple of months. Every time my car was broken into, he made sure that my car was fixed as promptly as possible and also helped me with my replacement car needs. I have small children and he made it much less stressful. I am planning on buying a new Mercedes soon and look forward to working with Angelo in the future.
Eliseo was courteous, efficient and knowledgeable.
I love working with Angelo! Very professional.
The best customer service I’ve ever had!!! Very polite and helpful, couldn’t ask for a better person to work with!! Give her a raise
Traci is the only service advisorat your dealership service department that genuinely cares about her customers and to ensure that they are completely taken care of!
Too many “surveys”. These surveys are misleading. Long ago at another business I was told that not getting all “10’s” would be a problem for the employee. 9 out of 10 seems pretty good to me, but not all businesses have the same attitude. If I am unhappy you will know about it. Spend more energy correcting real problems instead of using these “surveys” to grade or downgrade your employees.
Very good experience. . Excellent customer service
People were great and empowered to help.
Mark is the best. Always makes you feel like you are VIP
I had a very good experience at i always do when I visit the dealer.
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