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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Harry S.
5 out of 5
3/12/2020
Traci is fantastic to work with. Thank you
RAYMOND Z.
4 out of 5
3/12/2020
She is great. 100 % better then the other guy.
Elton Y.
4 out of 5
3/12/2020
Eliseo displayed to me the best customer service experience since purchasing my AMG GLS63! The thorough explanation of service to be performed and communication was EXCELLENT!! I just wanted to take this opportunity to once again tell you that I am a loyal customer and Eliseo represents your business in a highly professional manner!! It was a pleasure and look forward to seeing Eliseo again!!!! ?????????? Very respectfully submitted, Elton B. Yu Executive SVP CVBS, ACF
Robert A.
4 out of 5
3/12/2020
Elisio is a wonderful service consultant.
Randal S.
5 out of 5
3/12/2020
Traci was great. Very knowledgeable and helpful.
Sachiko H.
5 out of 5
3/12/2020
I can trust him. He was very professional. In future I go to him again . Sachiko H
Sudhir M.
5 out of 5
3/12/2020
Thanks for the excellent service!
David S.
4 out of 5
3/12/2020
Was a pretty complicated repair situation. Fair resolution and excellent Follow-up and communication. Well done
Evelyn L.
4 out of 5
3/12/2020
Service B was provided and finished overnight as promised, unfortunate that the complimentary car wash was not provided??
Emmanuel J.
5 out of 5
3/12/2020
Great job and Traci was very helpful and kind.
Ilkcan C.
1 out of 5
3/12/2020
I never got a call to describe what to expect, when my car will be ready and why it got delayed .
Judy T.
4 out of 5
3/11/2020
ELISEO ESTRADA IS A TRUE PROFESSIONAL; WITH INTEGRITY, KNOWLEDGABLE, CONCISE AND EFFORTLESS IN PROVIDING THE VERY BEST SERVICE! ????????????????????....MERCEDES-BENZ.... With Gratitude, Judy Ann Teague
Kiransinh T.
5 out of 5
3/11/2020
Excellent service by Steven drew at Mercedes Benz of Marin thank you for your wonderful service
Barbara O.
5 out of 5
3/11/2020
Traci was professional and informative and timely.
John C.
1 out of 5
3/11/2020
Steven was great. I waited 45 minutes to start, with an appointment. I stood outside for 15 min. waiting for my car. It was not busy
Alan B.
5 out of 5
3/11/2020
Very helpful and friendly. Thank you Eliseo!
Sheila S.
5 out of 5
3/11/2020
Tracy is the best-communicative, helpful, professional! She’s just great!
Richard L.
4 out of 5
3/11/2020
Traci is a breath of fresh air! So was Tony????
Dutch M.
5 out of 5
3/11/2020
Always awesome
Paul H.
5 out of 5
3/10/2020
Excellent Service

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