Great to meet Eliseo. Professional and very nice demeanor. Thoughtful description of the vehicle condition and rational plan for follow-up. Great experience.
He was great, quick and got me taken care of.
The service people did not wear gloves in my car. The service person walked ahead of me inside and did not hold the door open for me. The car was returned with the cargo cover stuck in its track. The 6 ft distance was not upheld always. The car was clean-but an obvious spot on the driver seat was ignored.
Eliseo was great...he listened to me and was respectful of my concerns. He got back to me in a timely manner to answer my questions. I would be happy to work with Eliseo again.
everything went well. no complaints!
I’ve known Eliseo Estrada since the last century, which sounds lie a long time. Well, it is! Did you know he’s a Rodeo participant and is proudly raising his kids to also be EQUESTRIANS
Angelo was very professional. Cared about car maintenance being done at best its quality. Provided great customer service.
I was impressed by Eliseo Estrada’s knowledge of my C300 and resolution of the mechanical issue. I’d give him and the dealership from my arrival with the issue to the loaner to the return of my car after it was related a 5-star rating.
Very responsive, and took care of the issue ,
On time and great communication!
Pleasant friendly service. Well done.
Anthony was professional and was able to solve the problem
if my car.
Traci is the Best but to describe her level of customer service, to say say she was the best is an understatement.
She tells the truth. That us what we customers need to hear from you.Thankyou Tracy Girl. You are awesome.
Regards
Milinda Morahela
Take one and half day to do a 30 min job .and I call tiws try to find out is my truck going to done today or not, and I got a call back 10 min before the service close, almost had no car to go home with it . Ok truck is done at noon time next day but it s not washed Because no time
Always very satisfied and happy with service provided
Love working with Traci. Feel well informed about what happens
Angelo was extremely nice and helpful. Explained the process very well and was very professional throughout.
As I have previously mentioned, and told Mike Christian today on the phone as an aside to the reason he called me, I think Steve is the best service tech I have ever had at any car dealer, and I have owned a fair number of nice cars in my 59 years.
David G
Appointment 1hr late with no call. The request for onsite garage door sink did not happen and I had to make another appointment to get this done.
Traci consistently delivers when it comes to customer service. This is by far the best Mercedes-Benz service team in the Bay Area!! Service, Speed and Satisfaction is always my experience. Keep up the good work Traci you’re the best:)
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