Jennifer was very courteous
The waiting time was 2 hrs but actually I waited 4 hrs
David immediately sought me out to help he did the paperwork quickly he help me find get my insurance paperwork in order he set up my car rental and he was great!
Beau Ly is my backup Service Advisor - he always does an excellent job serving us whenever he’s called upon.
Than you for your customer service.
I’m not satisfied because the problem with my car was resolved because the humming noise was not detected at the dealer even though I provided a video of the problem. This not first Lexus car abs I’m extremely disappointed how the warranty operates.
Great job
Always a satisfied customer
Thank you Longo!!!
Awesome service along with awesome customer service!
Reme Reynoso was very professional and explained the service being completed and what was covered umder warranty.
Jim Palmer has always provided excellent service to me
Francis, thanks for your patience taking care of my car and the best service.
Don’t expect the car ( interior& exterior) is not cleaned up like prior services.
My service representative was the BEST! Extremely pleasant and helpful!
Mr. Palmer was great very kind and polite.
Michael is very nice and keeping me inform with regards to the status of my service
The 40,000 miles service cost a whole day, which is much longer than I expected. The advisor is nice. But the other service is not satisfied. My car was not washed when they return it. I asked to wash and they let me wait 20 more mins. But the car was still not clean after washing coz their car wash system was out of work. The worst thing is they blamed me for the damage of the loaner car, which was actually existed before I getting it. This is my 1st time to have service in Longo, I thought it would be a better experience, but it’s not.
Friendly knowledgeable and professional and provides very pertinent information about the car. Robin Ho. Was a true pleasure to work with and I left very satisfied as always. Patrick O
I’m so thankful and grateful for Jennifer and the Longo Lexus Team for always taking care of me and my vehicle when I bring it in for any issues. There is no hesitation and I’m glad that the job gets done right. Even though I bring certain issues up, it always get done quickly and efficiently and without hesitation. Always a positive experience overall.
I would like to thank Mr. Lieu and Mr. Ma for exceptional customer service!
Kindly,
Nicola
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