Longo Lexus Auto Repair Service

Excellent service

Great service David was very professional and helpful

He was fine. I just didn't like the prices you guy want to charge me for the services so I went somewhere else

Service and safety were perfect

Jennifer Lew was great

Everyone was excellent

While reserving the service I mentioned I wanted to use the alignment coupon and the attendant said OK. When I arrived for my appt the service specialist did not apply the coupon and tried to charge me the full amount. If I hadnt caught that I wouldve missed the deal. Also I dont think the 19 point inspection was performed. This was promised to me over the phone as well. I do not see anything in the invoice and have not heard anything about it. I also brought up that my motor was rattling and the service attendant said they can do a visual inspection which I agreed to. I never heard anything about that either so I am assuming it was missed. Also I did not get a report of the alignment work so I cant even be sure if it was done correctly. All in all not satisfied. I will probably go back to Lexus of Glendale, they always keep their promises and provide full reports.

Always great service

Great service!

I was very satisfied with the service i received ftom your service dept. and my service agent. Thank you

Very nice! Exelente!

Mr. Kelly yang is very professional, excellent customer service. Thankyou

Took forever to get back to me. I waited 3 hours and didn't have lunch even. He requested Uber for me at the dealership when I was at home

The price is out of proportion to the work. Plus, I paid the bill at home and the message said “ Payment Confirmation: Hello Customer First Name, your payment has been received. Please see the Express Cashier for your invoice and keys. Your car will be prioritized for quick pick up. See you soon ”. However, I still need to wait in line for cashier then wait outside for my car.

Excellent customer service!!!

I’ve always had a great experience working with Man Wong!

It is always most wonderful service you can possibly get.

Great service and always explaining what my. At needs.

Very respectful and helpful. Thank you, Frank!

Great employee. Good asset to your company.