Very satisfied! Your service is very good?
Francis spent more his time and extra effort to help me on the windshield crack repair and touch up on the scratches of the front number.
Edgar was very knowledgeable and attentive.
I’m glad my first visit was a pleasant one.
Thank you Edgar.
No issues. Polite and got job done, thx!
Jim Palmer provided great customer service.
Customer service is a given...Rene not only delivered excellent customer service, he made the whole experience fast and easy. He's absolutely the real deal, the best.
No surveys for John Yang, or our sales person Jessica.
Jennifer was great, however, I was inconvenienced when I had to come back for my car the next day because they got the wrong key in. I had waited over three months for that key. Plus, I live about an hour away so it really was not cool to sit in traffic for over 2hrs because of traffic.
All was done right, on time. Pickup and delivery of my car and the loaner was seamless.
Great customer service. Thank you
Very professional. He promised to get the car fixed in 3 hours. I was able to get my car back one hour ahead of the estimated time. The car was thoroughly washed. Even the car key was returned in a plastic bag. Thanks.
Rene Reynoso is always very professional and and helpful.
Man Wong was great! He kept me informed and updated through the whole service process. Thank you!
Man Wong was very pleasant to work with. He readily took care of a service special that was offered and made sure I understood the difference from the normal service (using Toyota motor oil rather than the typical oil), so there were no surprises. The car was ready sooner than promised which was nice. It was also convenient being able to take care of the service payment at his desk.
I do appreciate how Longo is addressing customer COVID safety in the service waiting area with social distancing and the regular wiping of surfaces. I am hesitant to go to public places during the pandemic and do feel better seeing the safety measures being taken.
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