Longo Lexus Auto Repair Service

I was very satisfied with the service provided by Longo Lexus.

He is very care for customer he updates the service as soon as he knows how the car being servicing that is what customer like me like to know thanks

Mr . Robin service very good !

I always get great service!

Very Professional

Great service - Kelly was great!

Thank you very much!

Francis keeps me updated with the service being done on my car. I always request for him to be my service consultant.

Best customer service and maintenance

Thank you

Kelly Yang always take good care of our cars.

Good job

Francis did an excellent job as always. He kept me informed along the way all through the time Longo service had my car.

Very satisfied with your services

Everything was handled professionally and in a satisfactory manner.

Work done promptly. Appreciate the full gas tank. Thank you

I was originally quoted full price $250 to replace a flat tire. I purchased tires from Longo approximately 1 year ago so they are under warranty. I provided the new quote of labor + tax only after I asked about the warranty. I have a long history of taking my car to Longo for service so I find it disconcerting that my history and account were not checked prior to receiving the estimate of costs. When a customer checks in, the VIN is recorded and their history is readily available so I don’t see how the service rep wouldn’t know that I purchased tires there within the year. Secondly, I was quoted an original wait time of 1.5 hours. I agreed to wait and after over an hour was told that the tire wasn’t in stock. I got a loaner with the promise that my car would be ready by end of day as someone was sent to pick up the tire from another location. I was called hours later and was told that Fedex did not deliver the tire and it would now be delivered the next morning. I received the call that my car was ready after 3pm today. The lack of prep and transparency throughout this experience has been disappointing to say the least.

No

He was professional & pleasant

Great service. Frank did an excellent job of meeting my needs. I appreciate the free use of Uber so I would not have to wait in the service waiting room with others.