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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
John P.
5 out of 5
8/21/2020
My service advisor, Beau Ly always takes care of making sure everything is done to my satisfaction. When I ask for something specific, Beau makes sure it happens. Please recognize Beau for excellent effort in maintaining Excellent customer service. Thank you! John P
CARL T.
5 out of 5
8/21/2020
Robin is the best. Very thoughtful.
Diane C.
5 out of 5
8/21/2020
I have been a customer since 1999 and have seen and experience your service Protocol which I find very satisfying. I may not always love the cost of repairs but everyone had been very pleasant and helpful at Longo Lexus.
Qing W.
5 out of 5
8/21/2020
Great
Lela M.
5 out of 5
8/21/2020
Robin was very helpful.
YING Y.
5 out of 5
8/21/2020
Jennifer service is very good
ELVIA R.
5 out of 5
8/21/2020
Kelly was very helpful, friendly and so professional. I would definitely refer him to family and friends.
Dojune J.
5 out of 5
8/21/2020
Kept me up to date on the vehicles. Great service!
Lynette H.
4 out of 5
8/21/2020
The entire experience was Wonderful! And to top everything off my car was returned to me (for the first time) on a giant flatbed and the rental was returned the same way! That was really great for me because I didn't have to make that LONG drive to El Monte in all that traffic! Thank you Longo! You people are just like my wonderful "personal agent" Sergio said you would be, Teriffic!!! Thanks????
Lesley T.
5 out of 5
8/21/2020
Service advisor was friendly and gave accurate estimate of how long it would take for my service to be completed. Everyone that I interacted with from check-out to valet was kind and helpful.
STELLA S.
5 out of 5
8/21/2020
Good and professional service ????????
Deborah W.
5 out of 5
8/21/2020
Robin Ho always takes very good care of me. He is an excellent service rep!
Tracy M.
5 out of 5
8/21/2020
The service was great as always. I really value Beau as my service adviser. This is why I have purchased/leased 4 cars from Longo.
Sunny H.
5 out of 5
8/21/2020
Excellent service again from Man Wong. Reliable, trustworthy and efficient. Great customer service!
Stan S.
5 out of 5
8/21/2020
Excellent customer service and vehicle delivered before the time I was promised
Albert V.
5 out of 5
8/21/2020
Good job
John Y.
5 out of 5
8/21/2020
Great service, appreciated!
Peter C.
5 out of 5
8/21/2020
Jennifer was great. Thanks
Arthur L.
5 out of 5
8/21/2020
Excellent service
Robert S.
5 out of 5
8/21/2020
Man Wong did a great job! Thank you.

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