Edgar did a great job taking care of me and making sure that I had everything that I needed before and after dropping off my car.
Everything is doing great, good communication, good patient. And respectful. 5star!!! Great job!
Just try to be fair. Max's service was good before gas issue. I did not believe Longo still charged me 1/8 gas fee. Max explained to me and asked me to leave with impolite tone after I said I won't pay it. I believed he should have different approachs to handle this issue as an experienced specialist. Longo charged me $15.50 onceI left. I will not buy any Lexus and Toyota cars from Longo in future even I have purchased 3 cars in the past.
Longo always live up to it’s good reputation!
Kelly did not call me when the car is ready. I have to call him on 8/25 to confirm the car is ready. The repair cost is too high. The car is still shaking a little bit after the repair.
It was the first and best service experience I've ever had. Thank you for everything.
Great prompt service!! Excellent
In and out quickly and smoothly. Good communication. Friendly and helpful. Couldn't ask for more.
Beau Ly has unique customer care experience. Beau takes time to helps, care and explain to his customers needs. I am always very satisfied, trust & happy when I come to fix my RX350 because Beau really care about his customers.
Beau thank you very very much and really appreciate for your helps and time.
Christine
Outstanding service from Man Wong! A+++ Thank you Man for making service simple and painless!
Service advisor Jennifer was excellent service and very kind.
AndI had rent car from Longo but time inspection should check inside also I found something from someone left I mentioned time return they told me will send to Lost and found. Should check before or time return .
Send me the survey. Your service representative Edgar Anzaldo did a fantastic job. He and your associate mechanic did a fantastic job and I am very satisfied. Thank you, Christopher S. Gandara
Francis Saldana is a great service adviser.
Rene is very excellent service officer
Very satisfied
Edger was professional and kind.
Robin helped us a lot and we are very happy with our services here.
Service advisor, Rene was great. Receptionist was so rude, she needs to go.
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