Robin Ho is beyond excellent at making the service experience at Longo smooth and efficient. you leave feeling well-taken care of and safe during the pandemic.
I want to thank Kelly Lang for his Service ! I order my RX 350 F Sport from Newport Lexus ! I came back to Longo Lexus for my service and repairs ! Kelly Lang was the main reason why I came back for my service ! I have a 5 year service relationship !
Thank You Kelly !
Edgar was thorough with his explanation of what was being done to my car. He also called back to follow up on a question I had for him. Thank you, Edgar :)
Edgar Anzaldo is the best service person I have had at Longo.
He responded to my initial call quickly, even though it was his day off. in addition he quoted to me what my RX350 needed and gave me a detailed voice message that I really appreciated. It is because of him I had my 40K Maintenance done at Longo Lexus.
Rene was thorough with his explanation about the service that the vehicle needed and he was very attentive.
Man Wong was extremely helpful, courteous, attentive and I’m beyond satisfied with his customer service. I had to go to work after I dropped off my Lexus, and the saw me quickly after I expressed that. I was so surprised and shocked how good the service I received at Longo, that I told all my friends and family! I think I’ll definitely use Longo Lexus for future services.
John was very professional and and kept me updated on the status of my vehicle was very satisfied
Great customer service and good feedback on addressing my questions / concerns.
John Yang was excellent overall and has kept me updated constantly over the phone and text. I really appreciated on how he took care of my issue and helped me resolve it without any additional problems. Thank you for great service!
Service very good
Thank you so much
Good customer service and support!
While Maintenance was done within the time frame communicated, I waited 30mins for the car to be pulled up.
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