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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Solomon R.
4 out of 5
10/16/2020
James explained everything that needed to be done. He also gave us a follow up call once the mechanic finished checking everything. We appreciate his thoroughness and promptness.
Hovhannes M.
5 out of 5
10/16/2020
Great customer service!
ALEXANDER S.
4 out of 5
10/16/2020
Everything was great except for the wait at check in.
Gary M.
5 out of 5
10/16/2020
Treated very well
Denise G.
4 out of 5
10/16/2020
It was a pleasure meeting Robin. I appreciated the communication (my preferred method is texting). Updates on recommended service made sense & I fully supported. While I miss Jennifer Nam, I look forward to working with Robin in the future!!!
Ted M.
5 out of 5
10/16/2020
The service advisor Beau Li was courteous, professional and performed above and beyond the highest expectations. He should be highly commended for his outstanding work.
Lenh P.
5 out of 5
10/16/2020
Great service!
Kathleen E.
5 out of 5
10/16/2020
Great experience!
Tommy H.
5 out of 5
10/16/2020
Man Wong is the best Service advisor. I go to Longo for service because of him!
Gary R.
5 out of 5
10/16/2020
Great job very satisfied!
Kenneth Y.
5 out of 5
10/15/2020
Good service. On time delivery. Excellent. Explanation clearly.
Wey Wen.
5 out of 5
10/15/2020
Service was fantastic
Maureen W.
4 out of 5
10/15/2020
It was kind of a long wait to pick up my car though.
Candace H.
5 out of 5
10/15/2020
Everything went well
Charlene D.
2 out of 5
10/15/2020
Everything was great except outside windows and mirrors when car was Washed. I had to redo them. Otherwise car service was excellent. Appreciate the service advisor. Kept in Contact with me and other personnel very helpful. Sincerely Charlene D
Lisa B.
5 out of 5
10/15/2020
Robin was able to help me out with several things. He was very polite and a pleasure to deal with.
Shu Feng.
5 out of 5
10/15/2020
Great service! Quick turnaround.
SAM H.
5 out of 5
10/15/2020
Great service
FERDINAND H.
5 out of 5
10/15/2020
He is awesome in the area of customer service. He answered all my concerns. Exceptional employee. Lexus should be honored to have him.
Karen C.
4 out of 5
10/15/2020
Robin takes time listen to me and helps solve the problems. He always keep me posted on the status and communicative.

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