Longo Lexus Auto Repair Service

Man Wong is excellent which is why I always ask for him. He is very efficient - outstanding service. However , I do want to add that the courtesy cars take a long time to get issued. Maybe need more staff there or streamline the process. I waited at least 30 min to get the car checked out

Edgard Anzaldo and Longo Lexus have always provided the best service. The quality of Lexus products and of the service have motivated me to buy five lexus in the last twenty years. Edgard is the last of three service advisor and he is doing an excellent job

Everyone and everything was excellent. Keep it up.

Always great working with Mr. Man Wong. I was initially disappointed when I first called and spoke with service receptionist, was told first available appointment was over 2 wks because I was requesting loaner car. Fortunately I called back another day and was given an earlier appointment.

Beau was very helpful and informative.

When I made my appointment I had asked for a loaner car. It took over thirty minutes for a loaner car to come available. My appointment was at 10:30am. I was advised that they had to wash a loaner car for me to use. In the afternoon I received a call advising me that my car was ready to be picked up. I paid for my service and was advised that my car would be right up. After 5 minutes I was advised that there were two other vehicles ahead of mine. 10 minutes later I was advised that my vehicles was currently being washed. 10 minutes later I was advised that the were two vehicles ahead of mine to be washed. At that point I asked them to forget the wash and just bring my car to me. I have never had as bad of an experience as I did with this appointment at Longo Lexus. The lack of helpfulness and customer service was extremely disappointing.

Very good service

Rudy was awesome, thanks so much for the efficient help and constant updates and communication. Much appreciated!

Kelly Yang is a very good consultant. Helpful and thinking of his customer's best interest.

Beau is very professional. He knew right away the reason for my being there.

Edgar is always ready to help and made sure that we are taken cared of. I like how we are updated via text when the car is ready.

Ok

Appreciated Beau's professionalism and keeping me updated with specific details regarding my repair.

Francis was outstanding. He’s an excellent example of what great service should be like. I’ve been coming to Longo for 16+ years and it’s people like Francis that keep me coming back. Thank you and as long as you continue to do great work and provide excellent customer service, I’ll keep coming back. Please express my thanks to Francis as well.

Thanks for everything

Edgar is the best! Your friend, Whitney B

Explain well

We could not understand : another Lexus 350 Rx. Rodent damage to wires Longo Lexus charged $600 2,year ago, now $1000 why ? We went to local car repair , he charged $300 Haq

Berry good

He did a good job