Love the online paying, express line and my car waiting up front!!!
Thank you Edgar for the help
He is very professional, helpful and courteous .
Thank you Jennifer for your great customer service.
David was amazing as usual with ensuring communication on the status of the repairs were completed in the time estimated. He went above and beyond to provide updates and let me know that all the repairs when smmoothly!
Beau is the best. !! The new showroom is very nice, but where are the cars ?
Jim was my service advisor. He was professional and courteous and asked many relevant questions. What I appreciated is that Jim got back to me on questions that I had texted him. He is an asset to Longo.
Extremely happy & also with our consultant FRANCIS SALDANA...
Mr. Wong was very kind, helpful and answered all my questions thereby making my service experience pleasant.
Excellent customer service except the girl at the reception front was not to greeting
Very well mannered and knowledgeable. Took care of my needs. Thanks !
Very good service, very pleased
I like the whole team service, always very efficiently and well protocols for Covid-19 practices .
It wAs great customer service
Would like to thank Jim for his service and to give a lot credit to Ms frossine in the loaner department, she heard me asking at the loaner desk for a Lexus LS 460 as a loaner because I drive one ,she went above and beyond : she followred me stating if I can wait few min she can swap my loaner ....I was overwhelmed,best way to please a customer is to make him happy and she did ,very genuine and business devoted person .
James Palmer was very please to serve person My first & second are not satisfied because they were not helpful.I will gave my satisfied to Mr James Palmer to hight level number 5 tks.
Man Wong is excellent which is why I always ask for him. He is very efficient - outstanding service.
However , I do want to add that the courtesy cars take a long time to get issued. Maybe need more staff there or streamline the process. I waited at least 30 min to get the car checked out
Man Wong is excellent which is why I always ask for him. He is very efficient - outstanding service.
However , I do want to add that the courtesy cars take a long time to get issued. Maybe need more staff there or streamline the process. I waited at least 30 min to get the car checked out
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