Longo Lexus Auto Repair Service

Jim has Always done an Excellent job seeing that vehicles are serviced correctly. 10/10

The maintenance consultant, Jennifer Lew, was very efficient and clearly answered my questions.

I usually have my car washed and this time it wasn’t. I was disappointed.

Excellent service especially service advisor David did a great job and was very helpful. I will definitely come back and refer family, relatives, and friends. One down size is no car wash. I noticed that my car got dirtier with lots of finger prints on the sides.

He’s professional and informative on my needs and thoroughly reviews diagnostic checks with me. He’s the best!

Thanks Kelly Yang excellent service.

Great service!

He is a very good person

satisfaction

Your express checkout is nothing different than regular checkout. I was extremely disappointed. I paid from the link I received in the text. I went to pick up my car. There was no one at the concierge desk outside and no one at the service desk inside. So I waited inside for someone to show up. Other customers were crowding around and employees kept walking back and forth so there was zero social distancing. When someone finally came to the desk she handed me I think 7 forms to sign. WTF? How is that express? You guys really need to rethink this aspect while the corona virus is going on. I’m just not sure I can come back for service. It was also very disappointing that you haven’t changed your check in service at all. The only difference is the big lexglass shields but the process is still factory what it has always been.

Great customer service and great dealer.

Everything was fine until the pick up of my Lexus. I was texted that the car was ready, but I didn’t get my car until an hour after I arrived for the pickup. Please fix your pickup notification process as I don’t have an hour to wait for my pickup.

Very satisfied

I just experienced another top quality service for my Lexus! Thanks Kelly Yang!

Edgar was terrific

Excellent service

Thank you!!!

Excellent work thank you

Very good

Courteous and fast Thanks Longo Lexus