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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Milton M.
2 out of 5
11/29/2020
I never received information regarding the operation of the ventilation system. Would appreciate if someone would supply us the information so we do not have a repeat of past experience. Other than this, service was good. Thank you. Milt Moritz
Eduardo R.
5 out of 5
11/29/2020
Rudy who stepped in for Edgar was professional, courteous and thorough as I went through the process, well done! Ed P Reyes
Bonnie C.
5 out of 5
11/29/2020
David was quick and professional and answered all my questions!
CHOEN L.
5 out of 5
11/29/2020
A+ service. Personell are friendly and knowlegable. Good experience
JON M.
5 out of 5
11/29/2020
Very good. Thanks
William M.
4 out of 5
11/29/2020
My service advisor is the best in the system. Francis Saldana should be training other advisers on his style
BENJAMIN U.
4 out of 5
11/29/2020
Experience, answer my question, he’s excellent !
Michael B.
5 out of 5
11/29/2020
Francis was great! Saw me right away and was very nice to talk to.
Stephanie V.
5 out of 5
11/29/2020
Friendly and commutative
David M.
4 out of 5
11/29/2020
Jim is a professional,
JULIE S.
5 out of 5
11/29/2020
My experience with longo Lexus is always satisfying. I love this dealer ship. Thank you for always taking care of me!! JULIE S
Betty T.
5 out of 5
11/29/2020
Friendly, customer service oriented and helpful!
Alyse G.
5 out of 5
11/29/2020
This was my first service experience at Longo. Rudy was friendly, helpful and very knowledgeable. I will ask for him for future services.
Karina C.
5 out of 5
11/29/2020
Great service, as always!
Mary W.
5 out of 5
11/29/2020
Very good service
Jeffrey H.
5 out of 5
11/29/2020
Good job!
George Z.
2 out of 5
11/29/2020
Prices absolutely rediculous. Was given estimate of approx 8k for some sensors. Tire/parking and ac/heating. 1st time ever going to dealer and did trust process. Ended up paying 1700 for 3 parking sensors. Have 3 Lexi in my household and hope they don't need service anytime soon.
Linh H.
4 out of 5
11/29/2020
James was patient and courteous in answering all my questions. He explained the entire service process and assured me that everything will be taken care of.
NORIYUKI T.
4 out of 5
11/29/2020
We are very satisfied with Francis always. He contacted so many times til finished maintenance.
Alan L.
2 out of 5
11/29/2020
Kelly Yang provided great service. What got me is when I pick up my vehicle that there was a dirty napkin/tissue on my driver door handle. I know it is NOT mine and that it belongs to a person who handled my vehicle. With Covid19 nowadays, it is NOT cool!!!

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