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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
William G.
5 out of 5
12/4/2020
Francis is very professional very reliable
Chi Keung.
5 out of 5
12/4/2020
Good service
Winston Yuncheng.
5 out of 5
12/3/2020
Very satisfied
Simon S.
5 out of 5
12/3/2020
The interaction with James was great, clear and professional despite the requirements from COVID. I am pleasd and satisfied.
MICHELLE C.
5 out of 5
12/3/2020
Edgar always provides excellent customer service.
Edie B.
5 out of 5
12/3/2020
It was absolutely wonderful, we could not have been happier. Streamlined organized and everything was as promised. Longo is our dealer. And Jim was on top of everything all of the time keeping me posted. We were most happy with the incredible service that you provided especially during this COVID time, Thank you for looking after us. Edie B
VICTOR C.
1 out of 5
12/3/2020
Last time I had a horrible experience, today I gave you a chance, Your manager was “very nice “(Ahahaha) on giving 15% off because of my previous complaint . Really!!! Was a joke! “Because I already complained what is the point for recovery service right? Bye Monte Lexus!
OSCAR L.
5 out of 5
12/3/2020
Great service
Maria J.
5 out of 5
12/3/2020
I’m very impressed and grateful that you have this service very convenient and fast. The driver was so courteous and kind. Will definitely do this service again. Great job and excellent service.
Choe H.
5 out of 5
12/3/2020
Great service and advise from Jim
Jasmin M.
5 out of 5
12/3/2020
The service was very good!
John C.
5 out of 5
12/3/2020
Appreciated customer service provided by Rodolfo. He made sure we totally understood our issue of concern.
Micheal L.
5 out of 5
12/3/2020
Super nice pro person, funny patient,i will come back find him and he only thank u
Decamp C.
4 out of 5
12/3/2020
Check out process with ability to pay in advance was great.
Edward C.
4 out of 5
12/3/2020
She was very knowledgeable and kind to my needs . I live near a much closer Lexus dealer but due to your superior service I make the longer travel to Longo.
Qi L.
4 out of 5
12/3/2020
Thanks Robin
GLENN K.
1 out of 5
12/3/2020
They forgot to put a new battery in my remote. I specifically mentioned this. I just paid &1300 for the service on my car and they didn’t put a new battery in my remote.
Lizabeth C.
5 out of 5
12/3/2020
Kelly was great and appreciate the service
Lai C.
4 out of 5
12/3/2020
Service was excellent. The appointment and courtesy car were arranged nicely. Service was done by excepted time
RAJ S.
4 out of 5
12/3/2020
Had a great experience

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