Waiting longer time.No car wash service. No 10.000 miles free.
James Palmer was professional in his support. I was having a very bad day, but he was courteous and unruffled.
The requested service was performed in a timely manner.
Jim Palmer is a great service consultant. Knowledgeable, very prompt with updates and pleasant.
Robin did a great service for us, all jobs finished on time, high efficiency and good arrangements for many details. We’re very appreciate for his kind help!
Edgar was awesome!! From start to finish he went above and beyond with my service !! I will be using your car dealership as my home for repairs and service!! Again thank you !! 5 stars !!
Love the service I received at Longo Lexus in El Monte. Everyone is so attentive from the time you drive up and from the time you leave. Man Wong went about and beyond. Took care of all my small problems and made sure everything was taken care of. Love my Lexus. Thank you for doing an excellent job.
Francis has always been warm and accommodating and with personal touch when dealing with my service needs and other questions.
He explained everything very thoroughly
Renee was super professional. He kept me updated on the progress daily.
Another excellent service from Jim.
Jim is so good at taking care of us. I wish we had gotten a car wash
Wonderful service given by Jim. I appreciated his friendliness and care for his customer.
My service advisor, Francis and his people have continuously provided me an exceptional service with the cars I’ve owned. Outstanding service.
He is always professional and pleasant. I enjoy working with him.
Man provided excellent customer service and followed up with a text and call. Good job
I have been requesting as often as possible James Palmer as my service writer over the years that I've had a Lexus. He is honest, straightforward and an all around gentleman. I appreciate his being on the Longo Team.
Frank took care of the engine related issue as requested. Excellent service
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