I’m not happy that my rim and tire protection did not replace my rim, even though my rim is damaged! I had to go through my auto insurance to have it replace but I love that Edgar was helpful loved his service. He was awesome the rim and tire protection don’t like them they found a loophole and they took it.
Professional,Detailed Oriented .
Very professional advice and helpful with explanation and understanding!
fast and reliable service
I'm satisfied with Mr. Saldama's response to my questions. The only thing when I picked up my car the courtesy car wash didn't happen.i was told in the past that after the service it's automatic the car wash to be done. With the amount I paid for my new tires I deserve a little car wash.
Thank you for taking care of my car, and Jackie was very helpful !
Robin has been a great Lexus representative. I feel that he treats his Lexus customers with respect. I always feel welcomed and he is always good about returning calls. I trust what he says and after his talks I feel like I will never want leave the Longo Lexus Family. Because of the excellent customer service I have received from Robin, I will remain loyal to this establishment. Thank you!
Rey prompt and attentive.
Robin is knowledgeable and responsible.
Job well done.
The services is very good ????
No car wash is a big minus.
Very satisfied for Mr.Robin ! Thanks!
Kept me updated the entire time and explained every step of the service process
Francis is an honest friendly advisor who is always courteous and helpful about necessary car services.
The loan car services is a complete disaster
Although I had reserved a loan vehicle, there was only 1 CS rep who had 5 clients ahead of me. Wait time was 75 minutes and loaners being washed or gassed. When I finally got my turn, another CS rep arrived to assist. The only remaining loaner for me was an SUV hybrid
I asked for a sedan but none available. My appointment was 10am and I left at 1130
I missed my next appointment
René was wonderful and answered all my questions, very helpful… as far as the Rental of my car Briana was great and thorough wen explained everything to me.
Then the parts gentleman that helped me in Parts wen buying 4 Tumblers
3 for me 1 was a gift ???? he also very cordial and polite…..
I Will definitely come back on my next service it
Was a very nice atmosphere in your establishment
Thank you Again! Cyndy Hernández 10/21
Mr . Ayala jr. Had excellent customer service .
Explained everything thoroughly . Very courteous .
Professional & able to update me the progress of service.
Francis did a good job keeping me informed along the way. He provided me with discounts, which I really appreciated.
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