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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Fred W.
5 out of 5
1/31/2021
Frank is always a pleasure to work with. I'm thankful for his assistance.
FLORINE R.
5 out of 5
1/31/2021
Good
Patrick T.
5 out of 5
1/31/2021
Excellent guidance, advice, and honesty
CANDY L.
4 out of 5
1/31/2021
Robin Ho is highly recommended when dealing with customers he knows what the customer needs and he’s patience as a customer I don’t feel rush when he explained what you need. He’s truly an asset in the company.
Ellison W.
5 out of 5
1/31/2021
Done so fast even Saturday noon only taking an hour waiting I save lots of time thank you
Romeo P.
5 out of 5
1/31/2021
He is very helpful and accommodating
Maricela M.
5 out of 5
1/31/2021
Everyone was helpful, nice and lovely0
CAM T.
5 out of 5
1/31/2021
Thanks
Janie N.
5 out of 5
1/31/2021
Very good
SHANA J.
4 out of 5
1/31/2021
James was extremely helpful, polite and knowledgeable. He assisted me and encouraged me to come in when I was no longer going to have my vehicle serviced that day after all. I was very appreciative with his service.
Mark N.
5 out of 5
1/31/2021
Robin Ho has been our family Lexus service advisor now for a number of years. An asset to Longo Lexus. We could not be happier.
Evalinda B.
5 out of 5
1/31/2021
He was very professional and informative.
Roger M.
2 out of 5
1/31/2021
The wait time for a battery change of 3 plus hours is unheard of. And to top it off, they tell my daughters to wait outside while it’s raining, that it’ll only take less than an hour and ends u taking more than three hours. Very disappointed w the customer service.
Alex C.
5 out of 5
1/30/2021
James is very helpful and explained every detail they need to do with my car.
CHERYL D.
5 out of 5
1/30/2021
Very professional and courteous.
Alma C.
5 out of 5
1/30/2021
Great customer service
Irene C.
3 out of 5
1/30/2021
I am very satisfied with David’s services. I noticed that my car’s trunk and back light got scratched when picking up my car. I was told that the scratches were caused due to the automatic car wash machines. However, David was able to have your Collison technician fixed them for me on the same day. Thanks Irene C
Norman W.
5 out of 5
1/30/2021
Experience was very professional and complete. Would highly recommend to other customers if needed.
Jorge G.
5 out of 5
1/30/2021
Cordial and very helpful!
Diana H.
5 out of 5
1/30/2021
I'm always satisfied when I go in to get my car service. Jennifer Lew is awesome, honest and cares about her clients. Great customer service! Thank you Jennifer!

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