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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Beidi Z.
5 out of 5
6/25/2021
Edgar is super nice and professional in the same time. Very satisfied experience
KENNETH T.
5 out of 5
6/25/2021
David was very personal and informative
Allen B.
4 out of 5
6/25/2021
I always request Man Wong. Top notch Service Advisor!
Basilio T.
4 out of 5
6/24/2021
Jim is a nice person and I am giving Jim 5 !!!,
Jon P.
4 out of 5
6/24/2021
Man Wong always goes above and beyond to get things taken care of.
TERRENCE K.
5 out of 5
6/24/2021
Timely efficient service, nice waiting area, very nice service person
Jessica F.
5 out of 5
6/24/2021
First time here.. Man Wong was great. He made the service experience easy. Very professional, nice and communicative with updates on my car. Very impressive! Other staff are friendly too.
RAYMOND S.
4 out of 5
6/24/2021
Beau did a great job but the time it took to complete was inconvenient. I didn’t have an appointment, not sure if it would have made a difference. A shuttle service would have been appreciated. Also 2nd time my car wasn’t washed when delivered. I requested it be washed since I had waited so long already and Person did explain this time that it was because of my broken mirror and went back and had it washed.
Charles Y.
5 out of 5
6/24/2021
John was great to work with. He kept me informed and was quick in his responses.
JAMES M.
5 out of 5
6/24/2021
Great job ‘ thx appreciated !
LINGYU H.
5 out of 5
6/24/2021
Thanks.
Monica C.
5 out of 5
6/24/2021
Rudy was profesional and kind. A nice person to meet. My work on my car was done timely, I was provided a rental car which worked out well.
RICARDO A.
5 out of 5
6/24/2021
Jennifer is the best. I will always ask for her when my car needs service.
AURORA M.
5 out of 5
6/24/2021
I can totally trust Frank he goes way beyond to help me with my car. He is the only reason I buy Lexus because of the great service I received
Muhammad M.
2 out of 5
6/24/2021
My car inside was dirty, service standard has deteriorated I have been going to Longo for last forty years
Mei H.
2 out of 5
6/24/2021
The wait time is long for the service.
CHARLES C.
4 out of 5
6/24/2021
I satisfy with The work on sunroof problem. I would appreciate If you can tell me more about why this will happen on a new car. Thank you.
LETICIA C.
4 out of 5
6/24/2021
Very friendly and helpful staff from beginning to end! Thank you! ????
Jih C.
5 out of 5
6/24/2021
Good process
ELIZABETH G.
5 out of 5
6/24/2021
Kelly us great

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