James was very professional and very helpful. He helped me figure out what was best for my vehicle.
Awesome Service!! 5 Stars
Thank you so much..Highly recommended.
He was very kind person and took care of the car very well
She was very helpful and nice
Mr. Jim Palmer is my husband’s, my friend Marsha Kawasaki’s, and my “go-to” Lexus Dealer Consultant.
He is conscientious of keeping us updated with the status of the vehicle being serviced.
An added plus is that he is very courteous and always greets us with a smile.
Thank you, Jim, for being an AAAAA-rated Longo Consultant.
Catherine N Tanaka
Man Wong is a terrific service rep. He is a credit to Longo Lexus and the reason I will keep coming to Longo.
I just submitted a detailed review on the previous text review survey from
****-****-xxxx. You can refer to that detailed review. I will not repeat it here.
As a summary, your people should always be thinking, Customer Satisfaction and always be cognitive of the follow up Survey Letter or Communicstion which you are doing now, for which the PENSKE GROUP to my knowledge since 1992.
Service staffs had provided an excellent customer service ????????
John yang was very helpful. Gave me the best advice to my service and repair. Uber service back and forth. Hassle free.
First the car was not fixed, the car still has the same problem, they wrote on the paper that it was because of some loose items inside the car, and the sound was on the outside. Second nobody explained to me what they had done to the car i just paid and they just handed me the keys. And third the car handle on the driver side was dirty like grease. I love my car but overall service this time was really bad
Beau Ly explain to me about the service and answering my questions. The technician forgot to reset my maintenance light. Overall I’m happy with the service.
Representative ask for technician name. She was also kind of rude when I came to pick up my car. How would I know that? I do like the texting to update information regarding maintenance.
Real professional. Took care of me and our car, real smooth process with no friction. Much appreciated!
Excellent service as usual
Robin is an excellent customer service rep. We are thrilled with Longo Lexus
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