Usually, Edgar informs me of the findings of the vehicle inspection before work is performed. Kelly did not notify me of the need for/cost of windshield wiper service & installation; I would've had them done while I was there. Other than that, Kelly was an excellent professional, inquiring about my knee surgery & discussing the options for the Smog test. I appreciate his stepping in for Edgar; however, I'll make sure Edgar is available before my next service visit.
Thank-you,
Marcia A. Talbert
Everything went well, Thank you
As always Man Wong provided the best service!
Kelly is the quintessential professional at all levels: very personable, really listens,
very service oriented, provides objective advice. He demonstrates a passion for customer satisfaction so that when I leave Longo, I have the peace of mind that all is not only up to standards, but well exceeds my expectations. Thank you, Kelly for a job well done!!
Super nice person and very clear with everything!
Jennifer was great at communicating with me throughout the whole process. Made me feel comfortable to leave my car at the dealers
Yes Mr. Palmer was very professional , explain in detail what kind of service was need for my car. Thank Longo Lexus .
The work would have been to expensive
It seemed as if the service rep was pushing to sell me something. My vehicle was a simple fix. The interior light had a burnt bulb. When I check it the button would stick. When I opened the door it doesn’t come on. This was probably the worst service I’ve received at longo. Very disappointed.
Very satisfied. Thank-you.
Mr. Palmer was professional and courteous. He answered all my questions. Thank you Mr. Palmer.
Frank thank you so much, I appreciate your help.
ROBIN HO IS AMAZING. HE CONSISTENTLY UPDATED ME AND COMMUNICATED WITH ME FREQUENTLY. THIS IS VERY IMPORTANT BECAUSE I WAS ALSO DEALING WITH THE COLLISION CENTER SIMULTANEOUSLY. NOT ONLY WAS ROBIN TAKING CARE OF MY CAR BUT OF ME AS WELL. I APPRECIATE HIM TAKING THE TIME TO KEEP ME IN THE LOOP WITH HIS CONSTANT COMMUNICATION. THANK YOU ROBIN HO.
Jennifer was very nice and would definitely be returning
I am always satisfied with my service with my advisor Jennifer Lew. She is very helpful, honest and cares about her customers.
My car was even washed which was very happy. Great customer service. Thank you.
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