Excellent service thank you
Thank you Michael. I really appreciate it
Hi Michael:
My car was ready to go at 9:35, far ahead of expected time.
I waited out front as requested until 9:50. You appeared busy
But I told you I was still waiting. You said you would track it down
But I never heard back. At approximately 10:05 I went back inside and told the lady at check out that I have been waiting for my car for half an hour. She did
Some checking I was told the wrong number was written on the key tag.
We are all human and errors happen. In the end, my car was found and I
Jokingly mentioned to the lady that this event might be
Worth a complimentary oil change. She laughed and said “good point”. I
Drove away at 10:00.
Very professional service experience
Thank you Lexus and Samson
Hi Hes. Thank you for your excellent customer service. Looking forward to seeing you again on my next scheduled maintenance. John.
Just out of curiosity how much is the Lexus
The loaner I was given run ? Suv 2020.
Randy was excellent as usual. Randy accommodated me without an appointment as I had a flat tire, and he also informed me about a maintenance package. He communicated effectively and fit in a tire patch and my 15k maintenance into a few hours, which i greatly appreciate because I had to work today. I will continue to work with Randy for all my Lexus servicing needs.
Deep was so kind and knowledgeable. It was a great experience!
Thank You Michael for your assistance in making things smooth and efficient.
My experience with my advisor Ramsin was great, he was polite and skillful as and advisor to mi. Keep the good work Stevens Creek Service Dep.!!
Rene
Samson was wonderful. He has been one of the best advisors I’ve worked with! He’s very helpful and answered all my questions clearly and thoroughly . Thank you.
I always get the best service here and wouldn’t bring my vehicle anywhere else
Thank you Randy Solomon for such awesome service and professional
Emilie H
Excellent service. Many thanks, Samson.
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