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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6157 reviews 63%
4 star 2085 reviews 21%
3 star 265 reviews 3%
2 star 609 reviews 6%
1 star 666 reviews 7%
Review Us
John A.
4 out of 5
3/18/2026
Mr.Martin Rosales was very helpful in writing my Request for work to be done on my vehicle and with setting the proper schedule for completing the work in good time. John A
Juan V.
2 out of 5
3/18/2026
Hi drop of my truck at 8:45 for service , the promise time was 10:15 , they didn’t have it ready until 3:30, I called 3 times to inquire about my truck, I talked to 3 different persons and they end up transferring me to a voice mail. I would never go back to mk smith , same think with your sales person and finance , I end up buying my truck in riverside . I wanted to stay local , unfortunately you have really bad customer service .
Scott S.
5 out of 5
3/17/2026
Jennifer was her usual, amazing help! She deserves a raise!
Edward S.
4 out of 5
3/17/2026
Excellent service. Bring back coupons for lil changes
Teri B.
4 out of 5
3/14/2026
Jay was awesome as usual. Prices are a little high.
Leo P.
5 out of 5
3/14/2026
Gary was very helpful as all your service providers are. Thank you for your quick and good service
Nathan A.
1 out of 5
3/14/2026
Jay was helpful. Dissatisfied by the mess left on my vehicle from the black window sealant
Jamsky J.
5 out of 5
3/14/2026
The service was fast Gary was great as always.
George M.
1 out of 5
3/13/2026
I HAVE TO BACK TO HAVE THE CAMERA INSTALLED BUT THE SERVICE WAS OK
Not-Provided H.
4 out of 5
3/13/2026
Jennifer is great , Along with the s Whole MK experience. I wish there were more dealers like this.
Eric B.
5 out of 5
3/13/2026
Jennifer did a great job communicating the status of my truck & getting the necessary repairs covered under my ALLY Extended Warranty.
Scott P.
4 out of 5
3/12/2026
Completely satisfaction
Armando M.
5 out of 5
3/12/2026
Am completely satisfied with my car service. Martin Rosales is an excellent service representative. He makes sure my cars are safe and ready, for the road. I thank him and the workers so much for keeping me and my family safe.
Lin C.
5 out of 5
3/12/2026
Very good
Matthew B.
1 out of 5
3/11/2026
Jay was great not having the part I needed was a inconvenience
Birdie H.
5 out of 5
3/10/2026
Thank you so much for always making me happy that I chose Jennifer and M. K. Smith to keep my car running. Thank You, Birdie H
Albert R.
1 out of 5
3/10/2026
I had GM splash guards installed on my 2025 Blazer. I noticed the passenger side rear wheel well felt is loose. There seems to be a fastener missing causing to wiggle/move around. I will need to return to your dealership to get this repaired. Please give me a call to schedule this repair. Thank you, Al Reyes ****-****-xxxx
Adrian C.
1 out of 5
3/10/2026
Came in for an oil change and tire rotation. Called me and said my vehicle was done but they couldn’t do the tire rotation because they couldn’t find the wheel lock. Shouldn’t the dealer have the wheel locks for their own vehicles? But anyways, the lock was in the glove box. If they had just opened it they would have seen it. Second, when I went to pay, I must have bothered the cashier because she was reading a book. She made a sigh and looked mad I interrupted her reading.
Christopher K.
5 out of 5
3/10/2026
Jennifer was great at communicating and was able to get my truck repaired quickly.,
Pete M.
5 out of 5
3/10/2026
Communication was excellent

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