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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6157 reviews 63%
4 star 2085 reviews 21%
3 star 265 reviews 3%
2 star 609 reviews 6%
1 star 666 reviews 7%
Review Us
John C.
1 out of 5
2/13/2026
I took my truck for a 15,000 mile service to change oil and replace the fuel filter because the light was on and they didn’t replace the fuel filter. So now I have to go back tomorrow to get it done.
Lubertha V.
5 out of 5
2/13/2026
Jennifer always gives excellent service.
Deborah I.
5 out of 5
2/12/2026
Jennifer Hunt always gives excellent service
Lauren S.
5 out of 5
2/12/2026
Martin Rosales very very helpful with my service today.
Tamara T.
5 out of 5
2/12/2026
Prompt check in, professional and friendly. Kept me up to date of vehicle repair status.
Erick L.
5 out of 5
2/11/2026
Excellent
Mike H.
2 out of 5
2/10/2026
I was dissatisfied with my experience at MK Smith dealership 02/09/26. I scheduled my truck drop off days in advance and was in need of my truck to be checked out for a check engine light alert but was told it could take days just to be looked at, with no clear timeline for repairs, possibly a week or two. This was blamed on a lack of diesel mechanic staffing and not so diesel friendly establishment making diesel customers feel like a low priority. I was given the same treatment and explanation over a year ago when I tried MK for a similar check engine light alert. That’s not acceptable, and I hope they improve staffing and turnaround times moving forward under the rebranding of establishment.
Robert S.
1 out of 5
2/10/2026
I took my vehicle in for $119.95 oil change and tire rotation. When picking up the vehicle I was told my bill was nearly $200. After getting that corrected my new bill was $120.42.After making the payment i looked at my paperwork and noticed that i had over $30 in rewards. I wasn't even aware that i had any and was advised after the payment was completed that I have to specifically ask to use my rewards. The cashier mayvhabe beem able to reverse and reprocess the payment however i was in a hurry and already frustrated so i just made sure the points wouldn't expire and left. After getting home and reviewing my paperwork further it specifically states that my tires WERE NOT ROTATED which should have been included in the $119.95 package that I originally agreed to purchase. In the end I paid more than the $119.95 for less service and on top of that I did get my $30 credit. Now I am regretting not reprocessing my payment to use my $30 rewards points as I do not think I will be returning to MK Smith for service in the future
Monique W.
5 out of 5
2/7/2026
Mr. Gary was polite, kind, and spoke very clearly about the proposed services my 2020 Traverse needed. He outlined all the charges and made sure I understood. I’m very grateful. When I received my car I had confidence everything was safe. Special thank you to the mechanic who took care of me. I appreciate your time and attention to detail.
Gerald S.
5 out of 5
2/7/2026
Martin was courteous and professional
Frank B.
5 out of 5
2/6/2026
I am a a retired GM. In my years of service I expected to give Customers Excellent care and Service. Jennifer surely meets these criteria as a customer service representative. Has knowledge and care for the client. My pleasure to work with a top knowledge and professional employee. Please give her my satisfaction in handling my vehicle. I will highly recommend her to my friends and family. A happy Customer. Frank B
Patricia N.
5 out of 5
2/6/2026
She was very nice and informative.
James C.
4 out of 5
2/5/2026
J Hunt was extremely helpful and professional. She assisted me to get my truck fixed and took my insight into consideration. This was the first time using the dealership and I am happy to begin a long term relationship with my truck and this dealership. Thank you!
Marri O.
5 out of 5
2/5/2026
Jay, you're amazing! Service, you're amazing! Thank you all!
Melinda&Javier C.
4 out of 5
2/5/2026
Martin was very professional. He went above & beyond to make sure our car was serviced properly. We appreciate everything he did for us.
Amal Z.
5 out of 5
2/5/2026
Just on time and as promised well done. thank you
Carmen G.
5 out of 5
2/5/2026
Awesome service Awesome people Thanks
Herlyn M.
4 out of 5
2/5/2026
Thank you for being kind
Javier O.
5 out of 5
2/4/2026
I just want to say thanks for assisting this recall and for your service. Thanks Gary and Alfred. God bless you.
Raul O.
5 out of 5
2/4/2026
Great customer service, great turn around, and great cost

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