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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Jethro L.
5 out of 5
2/24/2022
Michael Turner was very knowledgeable about my auto problem.
Muhammad A.
5 out of 5
2/23/2022
Michael is a great person he is friendly and professional in his job, Thanks Michael Thanks East West Lincoln
Steve R.
5 out of 5
2/22/2022
I believe Mr. Owens provided excellent services. I look forward to working with him again when I need additional services.
Dorothy P.
5 out of 5
2/22/2022
Excellent! Also, many thanks to Mr. Andrews,he was very helpful and especially professional. Thanks!
Baiba P.
5 out of 5
2/17/2022
As always, service was speedy and excellent. I would not trust my vehicle to any other service team. Thank you, gentlemen.
Howard H.
5 out of 5
2/17/2022
Very professional and courteous throughout the process.
Earl T.
2 out of 5
2/16/2022
I would have liked to been informed about the progress of service without having to initiate the call. My vehicle was in for 4 days before I found put its status. It would be another week before completed and I had to initiate all calls abput the status.
Linear C.
5 out of 5
2/15/2022
I'm very satisfied with the customer service that Michael Turner provided to me. Thank you Michael for a job well done.
Roderick P.
5 out of 5
2/15/2022
Mr. Mike Turner is an absolute valuable asset to East-West. He is very knowledgeable, highly skilled and his customer service is out of this world. He is always courteous, friendly and just plain nice. I really appreciate him.
Paul C.
2 out of 5
2/13/2022
James Owens refuse toservice my vehicle although I had an appointment I came to the service department on two occasions,I assume that is why clients make appointments,1 ha e been a a costumer for the pass 34 years n I am very disappointed . Thank you
Irving H.
5 out of 5
2/12/2022
Service was great thank you
Tonya H.
4 out of 5
2/12/2022
James was fabulous. I already did a survey.
Allan W.
2 out of 5
2/11/2022
The mechanic that worked on my vehicle in rotation of my tires broke one of my wheel locks and now I have 2 try 2 replace one or buy the complete set from Mcgard that might not have that particular lock set anymore. I feel that since he broke it he should replace the set of 4 or rein burst me for the set n the shipping cost.
Henry L.
5 out of 5
2/10/2022
Very friendly greater service
Paris P.
5 out of 5
2/10/2022
Mike is awesome! He always goes the extra mile and makes sure everything is taken care of and explained well.
Andrew F.
2 out of 5
2/10/2022
You kept my car for over a month, before letting me know what then issue was. Never let me know what the issue was, the mechanic said he just wants to put a new engine in. Without giving me a full description of the problem. The service here is not great and lacks professionalism. Especially when I bought the car from here and also had to pay $560 just to get my car back and taken somewhere for quality service, who was able to look at car and diagnose the problem in less than 24 hours of having my car. If your mechanics don’t know how to fix Lincoln cat maybe they should be working for Lincoln service department.
Ethel D.
4 out of 5
2/10/2022
I know I will receive excellent service each time I have to take my car to the shop.
A C.
5 out of 5
2/10/2022
Thank you!
Edward F.
5 out of 5
2/10/2022
Mr Luke has always made sure that my service has been excellent.
Kertina N.
5 out of 5
2/9/2022
Mr. Turner is excellent at what he does. I purchased my truck in 2015 and there's never been a time that he wasn't courteous and professional. I thank him for all there care and knowledge of vehicle. Kudos to management for employing Mr. Turner. Respectfully Ms. Newman-Warren

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